4 Replies Latest reply: Jun 9, 2014 9:43 AM by singleye RSS

    Can't intall Photoshop CS6 - "Inconsistency in Installer Database"

    mr_walsh Community Member

      This is terrible.  Was using GIMP; found CS6 on sale, thought I'd give it a try.  I'm missing GIMP already.

       

      Bought fresh new DVD.

       

      Ran installer.

       

      Fails.  Here's teh dump:

       

      "Your installation encountered errors...Inconsistency on the installer database.  Please restart..."

       

      Exit code:15

      ERROR: ASU has quit unexpectedly.

      ERROR: Media DB Error : 18

       

      This is like DOS-era stone age error message and failure recovery.

       

      Restarted.

       

      Still fails.

       

      Went to adobe, manually registered my serial number; website accepts it.  Re-tried installer, still fails.

       

      Ran the diagnosis utility; no dice.  The Token is 40-69367-113227092012.

       

      Wasted time trying 'cleaner' - no dice.

       

      WTF!?!

        • 1. Re: Can't intall Photoshop CS6 - "Inconsistency in Installer Database"
          mr_walsh Community Member

          In the logs I see this:

           

          Updating media info for: {DE88AA40-6766-43D3-A755-8FC374B3D2C3}

            Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6

            Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeDynamiclinkSupport6All/AdobeDynamiclinkSupport6All.dmg

          Updating media info for: {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85}

            Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6

            Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCMaps4-mul/AdobeCMaps4-mul.dmg

          Updating media info for: {EB2A8CD4-B247-4810-A294-E3DB8EDC6060}

            Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6

            Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobeCSXSExtensions3-mul/AdobeCSXSExtensions3-mul.dmg

          Updating media info for: {FD50FA04-4759-494E-9D6D-4589FD80E484}

            Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS6

            Path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6/payloads/AdobePhotoshop13-en_GB/AdobePhotoshop13-en_GB.dmg

          --------------------  END  - Updating Media Sources -  END  --------------------

          [       2] Thu Sep 27 11:45:46 2012 ERROR

          ASU has quit unexpectedly.

          [       0] Thu Sep 27 11:45:46 2012 ERROR

          Media DB Error : 18

          [       0] Thu Sep 27 11:45:46 2012  INFO

          :: END TIMER :: [Sync Media DB] took 5208 milliseconds (5.208 seconds) DTR = 22618.3 KBPS (22.0882 MBPS)

          :: END TIMER :: [Total Timer] took 5211 milliseconds (5.211 seconds) DTR = 22605.3 KBPS (22.0754 MBPS)

          -------------------------------------- Summary --------------------------------------

          - 0 fatal error(s), 2 error(s), 0 warning(s)

           

           

          ERROR: ASU has quit unexpectedly.

          ERROR: Media DB Error : 18

           

           

          Please search the above error/warning string(s) to find when the error occurred.

          These errors resulted in installer Exit Code mentioned below.

          -------------------------------------------------------------------------------------

          [       0] Thu Sep 27 11:45:47 2012  INFO

          Exit Code: 15 - Media DB Sync failed.

          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

          END - Installer Session

          *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

          ~                                                                              

          • 2. Re: Can't intall Photoshop CS6 - "Inconsistency in Installer Database"
            anke55mom Community Member

            I was adviced to delete all previous versions of CS 5 and earlier (which made me extremely nervous), including the clean up program (can't remember now, check the thread) and then try to install again. It finally worked! I hope you'll get it eventually!

            • 3. Re: Can't intall Photoshop CS6 - "Inconsistency in Installer Database"
              mr_walsh Community Member

              Because of Adobe's poor quality I learned today that a Mac (like Windows) can be booted in 'Safe Mode'.  I guess that disables things like hardware; for instance the sound stops working.  If I install in Safe Mode (hold down shift at boot time) then I can install.

               

              I want my 2 hours back.

              • 4. Re: Can't intall Photoshop CS6 - "Inconsistency in Installer Database"
                singleye Community Member

                I met with a similar issue today, and got exit code 15. Tried following link (Exit code 15 installing | Mac OS X | CCM, CS6) but didn't work.

                 

                Then I found that the sqlite DB has issue, then I just moved it away and PS could be successfully installed. Here is what I did:

                1. Open a terminal

                2. type following command:

                    mkdir ~/tmp

                    sudo mv /Library/Application\ Support/Adobe/caps/* ~/tmp

                 

                Hope this can fix your problem.