4 Replies Latest reply: Sep 27, 2012 12:50 PM by PrintFusion45 RSS

    Deleting preferences

    Rodieck Community Member

      I'm having an odd problem in AI CS6, and I first want to try trashing my preferences file, but I can't find it (sounding dumb).  When searching this forum's help files, I ran across references to user/Library/Preferences/Adobe Illustrator CS6 Settings/en_US/ but I can't find that either (sounding even dumber).  I see users/myname/ but no library/preferences.  I try users/myname/roaming/Adobe/Adobe Illustrator CS 6 settings /en_us/x64  but nothing there gives me a file folder or a file named preferences (can't feel any dumber).  BTW, I am using the file options Show Hidden Files and Show Extensions, and I'm running PC Windows on a 64-bit machine.

       

      Can anyone tell me what I'm doing wrong, and what should I do instead?