2 Replies Latest reply: Apr 11, 2013 8:51 AM by Jake Barrow RSS

    How do I do a fresh install of Creative Cloud?

    jakonian

      Hello all,

       

      Here's my issue... Creative Cloud App Manager says that some apps are installed when they're not, some apps aren't installed when in fact they are, and some apps that used to work, now simply crash upon trying to open them. It's a huge mess.

       

      Also, programs like InDesign and Illustrator, although they are installed, App Manager says they're not; their Uninstall Alias' in the app folder says the link is broken/missing.

       

      I would like to just do a fresh install of all my Creative Cloud stuff, since it sounds like something went horrible awry during install.

       

      Any help would be greatly appreciated.

       

      Thanks in advance.

       

      Jake

       

      :::SYSTEM SPECS:::

       

      Mac (2008 24" iMac)

      10.7.5

      No Plug-Ins

      Please let me know if additional information is necessary.

       

      Thanks again.

        • 1. Re: How do I do a fresh install of Creative Cloud?
          Ken G. Rice Employee Hosts

          Follow these steps:

          1. Launch an application that did install and deactivate your subscription from the menu chooseing Help > Deactivate.
          2. Uninstall the applications that have links under Applications > Utilities > Adobe Installers.
          3. Follow my steps outline here for running the Adobe Cleaner Tool and installing the Adobe Application Manager via the download link provided. Post is here http://forums.adobe.com/message/4726312#4726312.
          • 2. Re: How do I do a fresh install of Creative Cloud?
            Jake Barrow Community Member

            I am having a similar problem (on a Mac) of Application Manager not detecting the currently installed Dreamweaver CS6 and Creative Cloud Connection apps. I also noticed that with my current installation of Dreamweaver, there are certain features (e.g. Extension manager) which say "Unavailable. please reinstall Dreamweaver":

             

            • If I click "Install" for Dreamweaver, it fails and tells me "Download error. Press Retry to try again or contact customer support. (307)".
            • I deactivated Dreamweaver then attempted to uninstal it, but the Uninstaller alias found in Applications > Dreamweaver folder is broken.
            • Also, the only thing in Applications/Utilities/Adobe Installers is a broken alias for "Uninstall Adobe Creative Cloud Connection". 
            • I downloaded the Adobe Cleaner Tool and selected "Clean All", but this did not remove the installed files. Now the cleaner tool doesn't even detect a session to delete.

             

            How do I proceed to do a clean install of Creative Cloud and CS6? I just really want my Application Manager to be able to manage all the installations and updates without issue.

             

            Thanks