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1. Re: How do I do a fresh install of Creative Cloud?
Ken G. Rice Sep 27, 2012 10:05 PM (in response to jakonian)Follow these steps:
- Launch an application that did install and deactivate your subscription from the menu chooseing Help > Deactivate.
- Uninstall the applications that have links under Applications > Utilities > Adobe Installers.
- Follow my steps outline here for running the Adobe Cleaner Tool and installing the Adobe Application Manager via the download link provided. Post is here http://forums.adobe.com/message/4726312#4726312.
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2. Re: How do I do a fresh install of Creative Cloud?
Jake Barrow Apr 11, 2013 8:51 AM (in response to Ken G. Rice)I am having a similar problem (on a Mac) of Application Manager not detecting the currently installed Dreamweaver CS6 and Creative Cloud Connection apps. I also noticed that with my current installation of Dreamweaver, there are certain features (e.g. Extension manager) which say "Unavailable. please reinstall Dreamweaver":
- If I click "Install" for Dreamweaver, it fails and tells me "Download error. Press Retry to try again or contact customer support. (307)".
- I deactivated Dreamweaver then attempted to uninstal it, but the Uninstaller alias found in Applications > Dreamweaver folder is broken.
- Also, the only thing in Applications/Utilities/Adobe Installers is a broken alias for "Uninstall Adobe Creative Cloud Connection".
- I downloaded the Adobe Cleaner Tool and selected "Clean All", but this did not remove the installed files. Now the cleaner tool doesn't even detect a session to delete.
How do I proceed to do a clean install of Creative Cloud and CS6? I just really want my Application Manager to be able to manage all the installations and updates without issue.
Thanks


