3 Replies Latest reply: Oct 1, 2012 8:00 AM by VikramGaur RSS

    Captivate 6 crashes at startup

    david.gavin@phzh.ch

      I have installed Captivate 6 (Demo) on my Mac (Retina MBP with MacOS X 10.8.2). Whenever I try to create a new project at startup, the app crashes with the following message (in german, sorry)

       

      "Schwerwiegender Fehler. Die Anwendung wird beendet. Adobe Captivate hat versucht, Ihre gesamte Arbeit in den entsprechenden Projektordnern als Dateien mit der Erweiterung „.cpbackup“ zu speichern."

       

      The Console log gives me this:

       

      28.09.12 12:51:56.109 Adobe Captivate[18251]: Trace message: Input String is

      28.09.12 12:51:56.110 Adobe Captivate[18251]: Trace message: <file_str_root>

      28.09.12 12:51:56.110 Adobe Captivate[18251]: Trace message:   <file_list_root/>

      28.09.12 12:51:56.110 Adobe Captivate[18251]: Trace message: </file_str_root>

      28.09.12 12:51:56.251 Adobe Captivate[18251]: Trace message: Load Bundle at /Library/Application Support/Adobe/CS6ServiceManager/StageManager/Release

      28.09.12 12:51:56.263 Adobe Captivate[18251]: Trace message: **********Running app: /Library/Application Support/Adobe/CS6ServiceManager/StageManager/Release

      28.09.12 12:52:14.719 UserNotificationCenter[18262]: *** WARNING: Method userSpaceScaleFactor in class NSWindow is deprecated on 10.7 and later. It should not be used in new applications. Use convertRectToBacking: instead.

      28.09.12 12:52:15.645 WindowServer[112]: CGXDisableUpdate: UI updates were forcibly disabled by application "Adobe Captivate" for over 1.00 seconds. Server has re-enabled them.

      28.09.12 12:52:16.153 Adobe Captivate[18251]: objc[18251]: Object 0x111834720 of class __NSCFNumber autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

      28.09.12 12:52:16.154 Adobe Captivate[18251]: objc[18251]: Object 0x111c2d650 of class __NSDictionaryI autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

      28.09.12 12:52:16.154 Adobe Captivate[18251]: objc[18251]: Object 0x10f609ac0 of class __NSArrayI autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

      28.09.12 12:52:16.154 Adobe Captivate[18251]: objc[18251]: Object 0x10f609ac0 of class __NSArrayI autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

      28.09.12 12:52:29.647 WindowServer[112]: disable_update_likely_unbalanced: UI updates still disabled by application "Adobe Captivate" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

       

      Any ideas?

      thx

      David