You don't say what model of camcorder this video is coming from, but previous versions of Premiere Elements usually can't work with MP4 files from smartphones, etc.
Version 11 is the first version to fully support MP4 video.
1st, read Play -VS- Edit http://forums.adobe.com/thread/1066154
2nd, provide file details (Steve already asked for camera details)
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
First, I apologize for leaving some important info out of my 1st message.
The origin of the video is not a camcorder, but a DVD (vob format - no DRM). The DVD is actually a conversion of a VHS tape containing home movies. The mp4 file was created from the DVD.
The DVD will play in any of the media players installed on this computer, but trying to open the DVD in Premeiere causes Premier to stop working. I can see the files after I click on Get Media, but can get no further. As a test, I tried to open a commercial DVD with Premiere. The Get Media worked, but I could not get beyond that because, I think, that DVD does have DRM (or perhaps because of one or more issues described in the http://www.pacifier.com/~jtsmith/PLAYEDIT.TXT file).
So, not only can I not get Premiere to open the mp4 file, it will not open the DVD files.
I will work through the various references provided in the responses above, but perhaps you can tell me if my goal, which is to capture some stills out of the video, is possible with Premiere Elements.
Thanks for your help.
A "plain vanilla" VOB should open in PreEl... but, read below about VOB files that will not open
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549
>The mp4 file was created from the DVD
OK... that still does not answer what is inside that MP4 file... which you may answer by going back to the links I provided in message #2
Since it seems you are converting your VOB to an MP4, you should be aware that a VOB is, by definition, Standard Def video
You should be converting to DV AVI type 2 with 16bit 48khz sound... some conversion ideas below
Tools to Convert to DV-AVI http://forums.adobe.com/thread/415317
>capture some stills out of the video
If that is all you want... check "any of the media players installed on this computer" to see if one has a feature to pause the video, and save a screen to a file
I agree with John. Converting the file to an MP4 actually takes you farther from rather than closer to a compatible file.
If you want to edit your DVD in Premiere Elements, set up your project using the Hard Disk Camcorder project preset for standard definition video. Then just put the disc in your computer's disc drive and use Get Media/From PC DVD or DVD Camcorder to rip the files from the disc to your project.
By converting it to an MP4, you've made what was a compatible file into an incompatible Premiere Elements file.