5 Replies Latest reply on Oct 1, 2012 5:17 AM by Steve Grisetti

    Can't open mp4 file

    twriterext Level 1

      I have Premiere Elements 10 installed on a Dell Latitude E6510 with i5 processor, 8 GB RAM, Win 7 Pro 64 bit.

       

      I have an mp4 file that works with AVI Demux (v. 2.5), VLC Media Player (v. 1.1.11), but I receive a "...codec not installed" message when I try to open it with Premiere.  Since Premiere is supposed to be compatible with the mp4 format, I must be doing something wrong.  I searched this forum, but did not find anything that I could determine as relevant.

       

      Can anyone help?  You need to know that I am new to video editing.