What do you mean - you installed 32 and 64bit versions?
One of the two things:
1. There is an incorrect application path specified by the installation to one of the application files
2. Problematic video format - What format of video are you trying to import and how big is the video? Are you importing 1 or multiple videos? If multiple, can you try importing just 1?
Lastly, can you try a reboot?
Thanks for your quick response.
Your first question is a bit puzzling! The CS6 installation disk contains 32 and 64 bit versions of the program and I installed both. I believe this is the usual procedure ...
As for your other questions:
1. I didn't modify the default installation paths, although subsequently I moved the scratchfile location to another drive to overcome the directory protection bug in CS6.
2. The videos are standard MOV format from my Canon digital camera. I only imported one at a time and they are relatively small (a few tens of MB).
Yes, I tried rebooting but that didn't help.
Since I posted my question I found that unchecking "Use Graphics Processor" in the Preferences dialog has stopped the error ocurring. Why should this be? My processor is an AMD A4-300 with Radeon HD6410D GPU.
You need not install both versions of it. It's only an installer for 32 or 64bit depending on your os..
Your graphics processor - ensure you update to latest version of your video card driver. that should hopefully fix it.
And yes don't update using windows updater, download the driver from manufacturer website please
OK Sudarshan, thanks for the advice.