the button "generate PDF" is grayed

[Guest]

hello,

I work with Robohelp for Word, version 9.

I can't generate PDF because the button is grayed :

I try to re-install Robohelp for word, result is the same, I desinstall PDFCreator, the same. In word, the options "Acrobat PDFMaker Office COM Addin" and "Robohelp word COM addin" are checked

I have Adobe reader version 10.1.4

I have no more idea ...

Someone to give me the solution ?

Thank You

Marie-Noëlle

[Jeff_Coatsworth]

Remove all flavours of Acrobat & reinstall. Running the Reader & Distiller is not recommended.

[Guest]

Thank you Jeff for your answer, I reinstall Acrobat in simplified mode but it's always the same ...

[Priyank Shrivastava.]

Hi Marie,

I guess there is some issue with the installation, as you already re-installed the Acrobat and Robohelp for word and problem still persist. For testing, please launch Robohelp HTML and create a blank project and see if you can see the PDF generation option grayed out or highted, if not then you need to completely uninstall Robohelp 9 and reinstall it once again and need to make sure that Acrobat Add should be checked.

Please let me know if that helps.

Thanks

Priyank

[Guest]

Hi Priyank,

thank you for your help.

I Launch Robohelp HTML and after create a blank project, option PDF is enabled and I can generate PDF without any problem !

And Acrobat Add is checked when I install robohelp for word ...

I work on an other PC where the button generate is enabled, but i would like to work with mine ...

Marie-Noelle