5 Replies Latest reply: Dec 31, 2012 8:19 AM by Stan Jones RSS

    Infinite Loop issue in Encore CS5.1

    Bob Gruen Community Member

      I have never been as angry at a piece of software as I am with Adobe Encore. I have been crashing it for almost a week now and I still am no closer to figureing out the problem...

       

      I have a 90 minute feature in Pr that I exported as an SD 16:9 (progressive frames) set of m2vs.  I also exported a single AC3 audio file using Surcode.  The moment I import any of the video the software becomes unstable.  My current methodology involves setting up the entire menu system (one SD main menu and 3 chapter sub menus), then import the AC3 as a timeline, then finally importing the M2Vs, one at a time saving after every successful import.  No dynamic links or anything unusual.

       

      Even though it is a 4GB SD feature the Encore process is using almost 2GB of memory when it seems to be working right.  Whenever I try to perform any task I get the (Not Responding) notice and I have to look at the process list.  If the CPU is fluctuating I have a good chance that control will return, if it locks in at 8% then it is stuck in some kind of infinite loop and will never come back.  At that point I kill off the program and try to see if the last saved session will load.  While in the infinite loop the memory will count up to about 3GB thae get knocked down to about 1GB, then start counting back up again.

       

      I have successfully completed the CD creation process once or twice, but it can take mnore than a day to complete what should take 20 minutes.

       

      I have deleted the Media Cache DB, moved the Media Cache DB, re-installed the software, and searched the net for a solution.  Nada...

       

       

      I am doing this work on my editor:

       

      OS Name Microsoft Windows 7 Ultimate

      Version 6.1.7601 Service Pack 1 Build 7601

      Other OS Description  Not Available

      OS Manufacturer Microsoft Corporation

      System Name EDITORPC

      System Manufacturer System manufacturer

      System Model System Product Name

      System Type x64-based PC

      Processor Intel(R) Core(TM) i7 CPU         980  @ 3.33GHz, 3750 Mhz, 6 Core(s), 12 Logical Processor(s)

      BIOS Version/Date American Megatrends Inc. 1001, 12/24/2010

      SMBIOS Version 2.5

      Windows Directory C:\Windows

      System Directory C:\Windows\system32

      Boot Device \Device\HarddiskVolume5

      Locale United States

      Hardware Abstraction Layer Version = "6.1.7601.17514"

      User Name EditorPC\bgruen

      Time Zone Eastern Daylight Time

      Installed Physical Memory (RAM) 24.0 GB

      Total Physical Memory 24.0 GB

      Available Physical Memory 20.1 GB

      Total Virtual Memory 48.0 GB

      Available Virtual Memory 44.0 GB

      Page File Space 24.0 GB

      Page File C:\pagefile.sys

       

      Any suggestions?

       

             Bob