Is there any specific error number or message you see when you try to authorize your computer?
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Am having the same problem and the only identification for the error message that I can see is:
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THe e_auth_not_ready can be fixed by deleting your authorization (yes you have one even though it doesn't show) and then reauthorizing. After launching ADE hit CONTROL+SHIFT+D and say yes to delete authoriztion. Then go back in and reqauthorize your computer. You may want to also connect any devices and delete and reauthorize them.
I am a Mac user and CTRL+SHIFT+D did not help. COMMAND+SHIFT+D worked to de-authorize.
I was using ADE for the first time today. I was able to download and use (read an ebook) at my workplace today, but i'm not able to sign-in to ADE at my home. Pressing Control+Shift+D does not do anything. I also tried using the option "authorize without an ID" but with the same result - "Connection Error : Digital Editions could not connect to the activation server. Please make sure you are connected to the internet." There is no problem with my internet connection; all other applications are working fine.
I'm sorry I can't help with your immediate problem, but a warning ....
DON'T use "authorize without an ID"
If you do use it for a very quick test, make sure you don't do anything significant using it.
Any DRM books used under it won't be available on any other machine, and won't work on that machine after any reauthorization.
(If you books aren't DRM, use Calibre instead of ADE)
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Hi - I might have used the authorise without an ID and the Ctrl Shift D doesn't do anything - I've tried uninstalling and then reinstalling Adobe Digital reader but to no avail - I still get the e_auth_not_ready. I read books from my local library and can't put them on my Sony Ereader on my new PC. Worked fine on the old one!
Please can someone help !
There are lots of bugs in ADE2.0/2.0.1.
One of them is that it behaves in a most peculiar manner with library books when a Sony reader is plugged in.
It can't transfer them to the Sony, and can't even read them on ADE on the computer.
Unplug it and you can read them on ADE (but of course can't transfer them).
You can use ADE2.0 to get the books, and the do the transfer by file manager (Windows Explorer, Mac Finder).
Or, much easier, install v1.7.2.
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
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I had this problem and worked on it for quite a long time...
I finally found the issue, and I'm hoping this advice helps fix the problem for many of you. Follow the link below
Apparantly your system's time/date/time zone settings have to be correct or else the server error will keep popping up.
HOPE THIS HELPS!!!
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I had the same problem and with a helpful comment about IE I found this finally worked for me:
- uninstall ALL versions of Adobe digital editions (I tried v1.7, 2 and 3!)
- use INTERNET EXPLORER to download ADE v 3. Download | Adobe Digital Editions Home (Previously I was using Chrome)
- DISABLE windows firewall BEFORE installing ADE3.
- Install ADE 3 and I found I could then authorize my computer using help>authorize computer in the ADE menu.
- Re-download e-book (because previous downloads had expired), and I was able to open my ebook.
What a pile of crap this is.
All I want to do is read a library book.
Come on, Adobe.
You supposedly pride yourselves on being a leading tech company.
If you really have to apply DRM can it really be this difficult to build a reliable system that is easy to use?
I get an Activation error code "E_Adept_INTERNAL"
I have had Adobe Editions for about three years, have 23 books in the Library, but when I updated, the trouble started. Now I can't access any of the books in my Library. I can't even authorize my computer now.
Downloaded and installed ADE version 4.0. Running on Windows 8.1.
Just keep getting "Connection Error"- Digital Editions counld not connect to the activation server. Please make sure you are connected to the internet."
I have a browser session open on Adobe site, including this one!
Firewall is also switched off now.
All I want is to read a book that I can't wait three weeks to arrive via post. What a P@!N.
Looks like money wasted buying this book as I can read it!!!
Not a happy/impressed customer!
The timezone advice (Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions) did not help.
I got this error after successfully renewing my password.
However, I'm currently living in China and use internet via a HMA-VPN connection.
(But changing the timezone on the computer back to "Germany" were I purchased the ebooks, did not solve the problem, i.e. it's always the same error message.
This worked for me - a big thank you to kenb!
I'm stunned that such a large multinational company with so many 'smart' products can produce such rubbish..
I tried the way you recommend and still it doesn't work. I've been trying to authoryze my computer with no success or days now. Just keep getting "Connection Error"- Digital Editions counld not connect to the activation server. Please make sure you are connected to the internet."
I'm really annoyed with this crap of software. I bought a book in Google Play and it says I have to download and open it with ADE and it doesn't work.
I hate this thing.
Also just keep getting "Connection Error"- Digital Editions counld not connect to the activation server. Please make sure you are connected to the internet." and even after i can post on this forum and firewall turned off
Me too have the same BORING problem!
I have tryed with different accounts, I can login to adobe web site via the browser with both user id's, the internet connection is working fine (as obvious!).
I have got un-helpful info and suggestion from adobe support via chat.
More than a week I am trying to use this borrowing tool, and I am unable to read e-books I have bought!
Adobe, please give us a solution!
same problem with my .acsm ebook
i have the same problem
no error code. just get "Connection Error"- Digital Editions counld not connect to the activation server. Please make sure you are connected to the internet." when trying to add acsm file to my library using my adobe login id
I am also getting this error and have been since December 25, 2014. I de-authorized my computer as suggested by staff members and other forum posts, since I couldn't get my library books to load to my newly purchased Nook. Now, I can't get my ADE to authorize my computer at all since I'm getting the server connection error. "Connection Error. Digital Editions could not connect to the activation server. Please make sure you are connected to the internet." I know it's not an error with my Adobe ID or my internet, since I can post on this forum right now. This problem is getting really frustrating!! Please, Adobe, help us out!!!
I tired all steps. Still get the same cannot connect to activation server error!!
It's not just me then! I get the same nonsensical 'connection error' message. Plainly this has been an issue for some time. Not the level of service to be expected by a company with the resources of Adobe.
Thanks kenb! I have to follow exactly the steps.
I didn't install ADE v 3 and installed the link to the current version 4.
It didn't work until I redo all steps listed by kenb.
How do you know what time zone you downloaded the book from?
So the time zone/ date/ time may not match... How do you know what timezone your system should be changed to?
Same problem here. Contacted Customer service who referred me to the forums after the usual recommended fixes didn't work.
I used another computer, same network, and it worked. So the problem is almost certainly a software problem on one of my computers. Now, what is the problem? d=
I've tried to locate firewalls and allow ADE to pass through, to no effect.
It would be nice if Adobe figured this out.
I'll be damned. Kenb's steps worked. At least for v3. I haven't upgraded to 4; I'm afraid to mess with it now that it's working.
Same problem here: "Connection Error. Digital Editions could not connect to the activation server. Please make sure you are connected to the internet."
Please help us!
thanks @kenb it is working. kind of confused though how can they update the software just so it can't be used.. what a waste..
I had wiped my computer clean and reinstalled all my programs including ADE 4.0. I kept getting the activation error. I followed your advice and I uninstalled ADE version 4 and installed Version 3. Everything is working AOK. I was able to authorize my computer and download books. I wish I'd have seen your "fix" hours ago - it would have saved a lot of hair pulling and teeth gnashing!! Thanks Kenb
Digital Editions could not connect to the activation server.
I cannot even de-authorize my computer; I get the E_AUTH_NOT_READY error.
I have tried uninstalling and reinstalling ADE 4.0 to no avail
I can't connect to the activation server either... tried lots of things but still can't connect, am getting a lil frustrated now...
I uninstalled version 4.0, installed 2.0 and that solved the problem.
i Hope this works for you.
This worked MAGIC for me!!!
I wish there was a way to put this as the recommended answer on Google Search page because I have gone through a lot to get this to work. Thanks a lot Kenb.