2 Replies Latest reply on Oct 2, 2012 1:50 PM by John T Smith

    Invalid serial number

    ACRtch

      I keep getting a message that my serial number is invalid when I try to reinstall Create Suites Prem.  I'm sure the # is right.  I've checked the number on the box and in my Acrobat account. 

       

      The serial number for GoLive worked OK.

        • 1. Re: Invalid serial number
          the_wine_snob Level 9

          For licensing problems, including Activation and S/N's, I strongly recommend contacting Adobe Customer Support (not Technical Support), and have all info on hand, when you call. For them, it should be an easy fix.

           

          Good luck,

           

          Hunt

          • 2. Re: Invalid serial number
            John T Smith Adobe Community Professional & MVP

            I have CS5 Master Collection and it has TWO serial numbers... one for the main install, and a different number just for Acrobat

             

            Since you did not state your version, I do not know if you should have one or two serial numbers

             

            In the US - Adobe Install Problems 800-642-3623

            In the US - Adobe Activation 866-772-3623 Open 24/7