11 Replies Latest reply on Jul 17, 2013 2:02 PM by pixelnickel

    Premiere Pro CS6 freezes during loading

    Mikel24fps

      Having used thsi programm several times successfully all of the sudden since today, after a few seconds of loading process of Premiere Pro CS6, loading process always starts freezzing at loading stage : "loading ExporterQuickTimeHost.bundle" (Mac OS). Deinstallation and reinstallation didn't help.

       

      Can someone help me?

        • 1. Re: Premiere Pro CS6 freezes during loading
          Bruce Bullis Adobe Employee

          Did you change something in your sysetm (or QuickTime) configuration; new device, new video board, new codec?

          • 2. Re: Premiere Pro CS6 freezes during loading
            Mikel24fps Level 1

            No I didn't change anything. In the meantime i have uninstalled all items and reinstalled again. Same problem: It freezes at loading status "ExporterQuickTimeHost.bundle. I have to shut down manually the program.

            • 3. Re: Premiere Pro CS6 freezes during loading
              Mikel24fps Level 1

              The following is the crash report (extract) of Adobe Premiere Pro CS6. Maybe some of new has some system knowledge.

               

              Process:         Adobe Premiere Pro CS6

              Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6

              Identifier:      com.adobe.AdobePremierePro

              Version:         6.0.0 (6.0.0)

              Code Type:       X86-64 (Native)

              Parent Process:  launchd

               

              Date/Time:       2012-10-03 22:54:32.002 +0200

              OS Version:      Mac OS X 10.6.8 (10K549)

              Report Version:  6

               

              Interval Since Last Report:          -6877 sec

              Per-App Interval Since Last Report:  457 sec

              Per-App Crashes Since Last Report:   3

              Anonymous UUID:                      C1440D44-6720-4316-9D5B-DA9C509698E4

               

              Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

              Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

              Crashed Thread:  0  Dispatch queue: com.apple.main-thread

               

              Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

              0   com.adobe.premiere.frontend       0x000000010c6c8e38 FE::Application::AttemptPanicProjectSave() + 18

              1   com.adobe.premiere.frontend       0x000000010c7207cc UnixInterruptSignal(int) + 44

              2   libSystem.B.dylib                 0x00007fff83bf01ba _sigtramp + 26

              3   libSystem.B.dylib                 0x00007fff83b8fdc2 semaphore_wait_signal_trap + 10

              4   libSystem.B.dylib                 0x00007fff83b9540d pthread_mutex_lock + 469

              5   com.adobe.QT32Client.framework    0x000000010d0895d6 ASL::SingletonSupport<ASL::InterfaceRef<QT32Client::QT32Client, QT32Client::IQT32Client> >::CreateClassRef() + 54

              6   com.adobe.QT32Client.framework    0x000000010d05f747 QT32Client::Create() + 23

              7   ...rterQuickTimeHost.framework    0x0000000133e1b01e ExporterQuickTimeHost::OnStartup(exportStdParms, exExporterInfoRec) + 28

              8   ...rterQuickTimeHost.framework    0x0000000133e1e6fe PrExporterModule::ExportEntry(int, exportStdParms, void, void*) + 68

              9   ...rterQuickTimeHost.framework    0x0000000133e1e4e1 xSDKExport + 81

              10  ...dobe.ExporterHost.framework    0x00000001047f71b3 ML::CallExporterModuleGuarded(int ()(int, exportStdParms, void, void), int, exportStdParms, void, void*, std::basic_string const&) + 131

              11  ...dobe.ExporterHost.framework    0x00000001047f7483 ML::ExporterPluginModule::CallExportModule(int, void, void) + 405

              12  ...dobe.ExporterHost.framework    0x00000001047f6fe3 ML::ExporterPluginModule::StartupFromDisk(unsigned int, bool) + 353

              13  ...dobe.ExporterHost.framework    0x00000001047c162c ML::ExporterModuleFactory::CreateUnknown(ASL::InterfaceRef&) + 308

              • 4. Re: Premiere Pro CS6 freezes during loading
                Bruce Bullis Adobe Employee

                That helps!

                 

                During OnStartup(), the QuickTime exporter enumerates the available video and audio codecs on the system.

                 

                One of them is hanging.

                • 5. Re: Premiere Pro CS6 freezes during loading
                  Mikel24fps Level 1

                  But what do I have to do?

                  • 6. Re: Premiere Pro CS6 freezes during loading
                    Bruce Bullis Adobe Employee

                    Remove codecs until PPro launches successfully. Then put back the other codecs.

                     

                    This may help:

                     

                    http://aeroquartet.com/movierepair/quicktime-codecs-install

                    • 7. Re: Premiere Pro CS6 freezes during loading
                      Mikel24fps Level 1

                      I don't know what happened but for some reasons my Premiere Pro now works. Ok I deleted some files but anyways thanks to all who tried to help me

                      • 8. Re: Premiere Pro CS6 freezes during loading
                        Rallymax-forum Level 3

                        glad you worked it out.

                         

                        this

                         

                        5 com.adobe.QT32Client.framework 0x000000010d0895d6 ASL::SingletonSupport<ASL::InterfaceRef<QT32Client::QT32Client, QT32Client::IQT32Client> >::CreateClassRef() + 54

                        6 com.adobe.QT32Client.framework 0x000000010d05f747 QT32Client::Create() + 23

                        7 ...rterQuickTimeHost.framework 0x0000000133e1b01e ExporterQuickTimeHost::OnStartup(exportStdParms, exExporterInfoRec) + 28

                        that stack trace showed that while ExporterQuickTimeHost.prm was loading it tried to make a C++ class for each QuickTime codec it could find and failed to get memory for it (thus the 0x0 access violation).

                         

                        Looks like you had a wobby system and it finally righted itself. Do you overclock your ram? I'm assuming since it's Mac you do not since it's hard to do.

                        • 9. Re: Premiere Pro CS6 freezes during loading
                          tententwenty

                          Hey folks, I tried doing all this stuff, but a closer look at my stack indicated that I needed to kill my QT32Server process, which I did by going to Activity Monitor & simply stopping the process from there. Starting up premiere restarted that process and now all is working. Thank goodness!

                          • 10. Re: Premiere Pro CS6 freezes during loading
                            the_wine_snob Level 9

                            Great news, and thank you for reporting your steps to get things running.

                             

                            Good luck,

                             

                            Hunt

                            • 11. Re: Premiere Pro CS6 freezes during loading
                              pixelnickel Level 1

                              Did as tententwenty said.

                               

                              As Premiere was hanging on ExporterQuickTimeHost.bundle, I killed the QT32Server process in Activity Monitor.

                               

                              Premiere proceeded with launch.