9 Replies Latest reply: Oct 4, 2012 9:26 AM by molezeen RSS

    Scanning in CS 6 . . . is it possible?

    molezeen Community Member

      I am aware of the 64 bit versus 32 bit issue.  When I ugraded to Windows 7, 64 bit and CS 5.5, I did so because both Adobe and Microsoft indicated I would have to.  In CS 5.5, the issue of the 32 bit versus 64 bit driver was not serious because--although Windows 64 bit had no trouble scanning and Photoshop 64bit did, I installed the Photoshop CS 5.5, 32 bit version, and it worked.

       

      Today, CS5.5 disappeared, "Photoshop has ecnountered an error with the display driver, and has temporarily disabled GPU enhnacements. Check the video card manufacturer's website for the latest software. GPU enhancement can be enabled in the Performance panel of Preferences." Not really [it's not a driver problem], Photoshop won't stay on, it simply closes.  Of course Adobe no longer offers free help for CS5.5, so I was talked into going with Creative Cloud. 4, now nearly 5, hours later, I guess it is sort of working . . . but no scanner and no 32 bit version. 

       

      Automate . . . batch files, etc. did not work in 64-bit, "You'll have to use 32-bit."

       

      I've lost most of today . . . an InDesign bug (their word, not mine) cost me 30+ days of work.  Is CS6 going to work? 

       

      Walton

        • 1. Re: Scanning in CS 6 . . . is it possible?
          station_two Community Member

          Disregarding your tangential digression from the issue of scanning, I'll remind you Photoshop has never scanned anything, nor could you really scan "within Photoshop".  You could however, tie up Photoshop, a very expensive  application, while you called up the scanner's scanning software through a TWAIN driver called up by a TWAIN plug-in to perform the menial task of scanning.

           

          Not a very efficient workflow at all, as you couldn't work on Photoshop at all while you scanned.

           

          Because of a multitude of poorly written drivers, Adobe ceased to include the TWAIN plug-in as part of the default installation.

           

          You can use your scanner's stand-alone scanning software to scan outside of Photoshop and you can work on something else in Photoshop while you scan.

           

          You can also use a scanner utility such as SilverFast or VueScan.  VueScan will even provide you with a scanning plug-in in Photoshop's Import menu and open your finished scan right into Photoshop.

           

          Keep in mind that you are NOT addressing Adobe here in these user to user forums.  No one is here to defend Adobe or to apologize for them.  All we can do here is provide you with solutions and/or workarounds.  That is all we do. 

          • 2. Re: Scanning in CS 6 . . . is it possible?
            station_two Community Member

            While there is no 32-bit version of Photoshop for the Mac, I am surprised to hear that the Cloud subscription does not offer a 32-bit version for Windows, since the perpetual license DVD for Windows does include the 32-bit version of Photoshop.

             

            Another reason why many are reluctant to move to the Cloud model and commit to paying a monthly tribute to Adobe for the rest of their lives.   

            • 3. Re: Scanning in CS 6 . . . is it possible?
              molezeen Community Member

              Thank you . . . I am aware that the forum is independent of Adobe.  I view "Adobe days" one call or issue is 1+ days.  They were, or acted like, a very customer oriented company back in the PS 3-5 days. 

               

              Perhaps there is a 32-bit version, 6 hours of waiting on hold and waiting for a call back, as in "the wait time is currently 23-36 minutes," and I don't know.

               

              Photoshop dying is tangential to the scanner issue, but a royal pain when it's what I use for a living.

               

              Any way, thank you for answering. 

               

              Walton

              • 4. Re: Scanning in CS 6 . . . is it possible?
                station_two Community Member

                Walton,

                 

                No one will dispute that Adobe customer service is abysmally poor.  It has been deteriorating since the Macromedia merger and even more with the outsourcing of the service to India.

                 

                It gets worse by the day, with no end in sight. 

                 

                The move to the cloud model will result in further deterioration, which is also reflected in the applications themselves.  You'll see...

                • 5. Re: Scanning in CS 6 . . . is it possible?
                  gener7 Community Member

                  I own Photoshop CS6 32/64 bit and I run it under Windows 7 64 bit OS. I can scan directly into the 32 bit version using the twain drivers supplied, but 32 bit Photoshop meets my requirements nicely.

                   

                  However as mentioned, no Twain import for 64 bit Photoshop.

                   

                  If you still want to scan directly into the 64 bit version, Hamrick software offers Vuescan which will allow you to directly scan in the 64 bit version of Photoshop as well as the 32 bit version.

                   

                  If you want to give it a demo, here's the link. http://www.hamrick.com/

                  • 6. Re: Scanning in CS 6 . . . is it possible?
                    Bill Hunt CommunityMVP

                    The scanning issue has been addressed, but for the video driver issue, have you gone to your video card's/chip's mfgr's. Web site, downloaded and installed the latest driver? Do not trust your OS, or any utility to tell you, if you have the latest driver - they will be wrong by at least 6 mos., if not much more.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: Scanning in CS 6 . . . is it possible?
                      molezeen Community Member

                      It is interesting that when I spoke with the salesman at Adobe who explained the advantages of Creative Cloud he said that unlike other Adobe products, all Creative Cloud technical support is handled in the US.

                       

                      Walton

                      • 8. Re: Scanning in CS 6 . . . is it possible?
                        Bill Hunt CommunityMVP

                        all Creative Cloud technical support is handled in the US.

                        Interesting, and something that I had not heard.

                         

                        Thanks for sharing that bit of info.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: Scanning in CS 6 . . . is it possible?
                          molezeen Community Member

                          That is what I was emphatically and explicitly told: however, let me be clear, after having spent 6 hours waiting for a callback in 30 minutes, and an hour on the phone this morning: CreativeCloud technical service is being handled in India. 

                           

                          If you'll excuse what little good will I have left (being facetious):

                          The term 'fraud' is generally defined in the law as an intentional misrepresentation of material existing fact made by one person to another with knowledge of its falsity and for the purpose of inducing the other person to act, and upon which the other person relies with resulting injury or damage.  [Fraud may also include an omission or intentional failure to state material facts, knowledge of which would be necessary to make other statements not misleading.]

                          To make a 'misrepresentation' simply means to state as a fact something which is false or untrue.  [To make a material 'omission' is to omit or withhold the statement of a fact, knowledge of which is necessary to make other statements not misleading.] 

                          Thus, to constitute fraud, a misrepresentation must be false [or an omission must make other statements misleading], and it must be 'material' in the sense that it relates to a matter of some importance or significance rather than a minor or trivial detail.

                          To constitute fraud, a misrepresentation [or omission] must also relate to an 'existing fact.'  Ordinarily, a promise to do something in the future does not relate to an existing fact and cannot be the basis of a claim for fraud unless the person who made the promise did so without any present intent to perform it or with a positive intent not to perform it.  Similarly, a mere expression of opinion does not relate to an existing fact and cannot be the basis of a claim of fraud unless the person stating the opinion has exclusive or superior knowledge of existing facts which are inconsistent with such opinion.

                          To constitute fraud the misrepresentation [or omission] must be made knowingly and intentionally, not as a result of mistake or accident; that is, that the person either knew or should have known of the falsity of the misrepresentation [or the false effect of the omission], or that he made the misrepresentation [or omission] in negligent disregard of its truth or falsity.

                          Finally to constitute fraud, the Plaintiff must prove that the Defendant intended for the Plaintiff to rely upon the misrepresentation [and/or omission];  that the Plaintiff did in fact rely upon the misrepresentation [and/or omission];  and that the Plaintiff suffered injury or damage as a result of the fraud. (http://www.lectlaw.com/def/f079.htm)

                           

                          On all counts the salesman committed fraud.  I would not have upgraded to CreativeCloud without the explicit assurance that technical support was provided in the US (having spent 30 days on phone with Expert Support in Noida, India) and still waiting for a call back from the InDesign Design Team . . . what, 4 months . . . that sold me: a fraud.  

                           

                          Walton