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Can you please confirm me of you Play the MP4 file after you publish it from Captivate 6, is it running fine, there is a problem that was discussed by so many users in Captivate community here. So can you please check the output first which you generated by Captivate and then insert the MP4 in Robohelp 10. That will work.
Hope this helps.,
We have played the MP4 file after we published it from Captivate. It was playing fine, however on insertion in Robohelp 10 it did not play and displays the message, "Connection Error".
We have also checked the output before inserting the MP4 in Captivate, it was playing fine. Can a virtual call be arranged so we can show it you and try and close the subject in discussion.
Please advise ASAP.
Have you tried adding the MP4 to RoboHelp's Baggage? That will likely fix it.
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