5 Replies Latest reply on Oct 6, 2012 7:50 AM by the_wine_snob

    purchased with wrong email address

    movieman100

      Hi Folks, wondering if anyone has had this problem. I recently purchased the download of Premier Elements 11. However, I entered an incorrect email address and consequently have no confirmation of purchase or activation key. Having paid through paypal I contacted them after adobe advised that that is what I do. Howver Paypal hav told me that they only can resolve desputes where an item is tangable, not downloaded software. Paypal have referred me back to Adobe, yet I can never get in touch with anyone over the phone. My last hold time was over an hour before I gave up. I've paid for a product that I cannot use. Any suggestions?