E_STREAM_ERROR

[Guest]

Hello,

We have been using ACS for a few years now without a problem, but recently we have been hearing from customers who are unable to download and get licenses for our DRM content. All of these customers have upgraded to ADE 2.0 and are using WINDOWS. We tested this on various computers, made sure firewall settings weren't blocking any access, etc, etc ... and it appears our fulfillment tokens are no longer working with ADE 2.0 on Windows (we tested this using a the Mac version of ADE 2.0 and everything still works).

Has anyone run into this issue? The error customers are all seeing is in the above image (E_STREAM_ERROR) and this error occurs when they open our .acsm fulfillment token.

We have not made any changes on our backend, the only change is customers using ADE 2.0.

Thanks in advance for your help.

[Yoka-ZvYGoB]

I have been trying to download a book from a bookstore and open it and this message comes up: Unable to download.  Error getting License.  Server Communication E_STREAM_ERROR;  What can be done to fix the problem?

[artemisz]

Hi, I just bought a book and I cannot open it. Actually I got the same error message. I'm using windows. does it mean that i wont be able to open this book????

thanks in advance!