9 Replies Latest reply: Oct 8, 2012 10:45 PM by Adobeuser63 RSS

    Adobe Flash Not Working Properly

    Adobeuser63 Community Member

      The following problem applies to both I.E. and Firefox.  Also, I am updated to the latest version of Flash: 11.4.402.278.  Keep in mind that I have tried everything that I could find concerning this problem.  Also, I am using Windows XP SP3 32bit.

      I used to be able to watch video from any website that had videos to watch but recently I was not able to watch any, not even on YouTube.  However, after uninstalling and reinstalling Flash I can now watch a few of the YouTube videos and nothing from any other web site.  On YouTube, sometimes it works better if I disable Flash. However, when a note appears saying I need Flash, and I Re-enable Flash, it still won’t work.  No notice saying anything, it simply will not play the video.

      Also, if you are familiar with NetFlix, on their web site, when you hold your mouse pointer over a video title a popup is supposed to appear telling you about the video.  That stopped working too.  It's all screwed up and I don't know what happened.

      Also, when I finish reinstalling Flash (which I have done a few times lately (after uninstalling and carefully following the instructions in the Uninstall Video)) and I am automatically taken to the Adobe page which tells me I have successfully installed Flash, I never get the little animation.  It says Flash is properly installed but I never get the animation to show it is properly installed. 

      Also, on other sites that have test animation to show that Flash is installed and working, their animations never appear either.  The problem is also evident when trying to use the websites that test my internet speed. I no longer get the applet or interface on the upload and download test sites.

        • 2. Re: Adobe Flash Not Working Properly
          Adobeuser63 Community Member

          I do not use I.E. and only mentioned it so the reader would see that the

          problem was the same for both I.E. and Firefox.

           

          Never the less I tried both suggestions and neither helped.

          Thanks anyway.

          • 3. Re: Adobe Flash Not Working Properly
            Adobeuser63 Community Member

            Pat,

            I do not use I.E. and only mentioned it so the reader would see that the problem was the same for both I.E. and Firefox.

             

            Never the less I tried both suggestions and neither helped.

            Thanks anyway.

             

            • 4. Re: Adobe Flash Not Working Properly
              Adobeuser63 Community Member

              Pat,

               

              I do not use I.E. and only mentioned it so the reader would see that the problem was the same for both I.E. and Firefox.

               

              Never the less I tried both suggestions and neither helped.

              Thanks anyway.

               

              • 5. Re: Adobe Flash Not Working Properly
                pwillener ACP/MVPs

                Not sure what is causing this...

                 

                Can you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

                 

                If not, can you tell me what files you have in C:\Windows\system32\Macromed\Flash ?

                 

                Also, can you post the contents of file FlashInstall.log in that same folder?

                • 6. Re: Adobe Flash Not Working Properly
                  Adobeuser63 Community Member

                  Pat

                   

                  No, there is no animation but Adobe says it is installed.

                   

                  As stated on my original post, I have uninstalled and reinstalled more than once.  Each time Adobe says I have successfully installed Flash but there is never an animation on either the Adobe site or any other site.

                   

                  Sometimes when attempting to watch a YouTube Video, like the Scorpions performing Drive by the Cars (awesome acoustical version) it will not play unless I disable Flash.  Then trying to play a different video it says I need flash so I re-enable flash and it doesn't work.  In case you are wondering, the video that says I need flash did not work before I disabled flash and it did not work after re-enabling flash.

                   

                  Before writing this reply I completely uninstalled flash following the instructions on Adobe site and then reinstalled flash and it's the same as usual.  Adobe says it's installed but no animation and still have the same problems with web videos.

                   

                  This all started a couple weeks ago. Before that I had not problem.

                   

                  Larry

                  • 7. Re: Adobe Flash Not Working Properly
                    Adobeuser63 Community Member

                    Pat

                     

                    No, there is no animation.

                     

                    As stated on my original post, I have uninstalled and reinstalled more than

                    once.  Each time Adobe says I have successfully installed Flash but there

                    is never an animation on either the Adobe site or anyother site.

                     

                    Sometimes when attempting to watch a YouTube Video, like the Scorpions

                    performing Drive by the Cars (awesome acoustical version) it will not play

                    unless I disable Flash.  Then trying to play a different video it says I

                    need flash so I re-enable flash and it doesn't work.  In case you are

                    wondering, the video that says I need flash did not work before I disabled

                    flash and it did not work after re-enabling flash.

                     

                    Before writing this reply I completely uninstalled flash following the

                    instructions on Adobe site and then reinstalled flash and it's the same as

                    usual.  Adobe says it's installed but no animation and still have the same

                    problems with web videos.

                     

                    This all started a couple weeks ago. Before that I had not problem.

                     

                    Larry

                    • 8. Re: Adobe Flash Not Working Properly
                      Adobeuser63 Community Member

                      I found the problem was my Total Defense Internet Security Suite, (formerly Computer Associates Internet Security Suite)

                       

                      After total removal of that program, Flash works fine.

                      • 9. Re: Adobe Flash Not Working Properly
                        Adobeuser63 Community Member

                        Pat

                         

                        I found the problem was my Total Defense Internet Security Suite, (formerly

                        Computer Associates Internet Security Suite)

                         

                        After total removal of that program, Flash works fine.

                         

                        Larry