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1. Re: Unable to install RoboSource Control on server
Captiv8r Aug 30, 2006 9:04 PM (in response to mlouie)Hi mlouie and welcome to the community
Unfortunately I'll have to defer to others for specifics on getting RoboSource Control loaded on the server. I'm not 100% sure it's possible without the "Connectivity Pack".
So I hear you thinking: Well that's just dandy. Thanks for that wonderful tidbit of information. Why then did you post?
I posted because your initial post seems to indicate you believe RoboEngine is required for RoboSource Control. This is totally incorrect. RoboEngine has a totally different purpose and is in no way connected to RoboSource Control other than the fact that both begin with the word "Robo".
Cheers... Rick
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2. Re: Unable to install RoboSource Control on server
---Dirk_Bock Aug 30, 2006 11:41 PM (in response to mlouie)mlouie,
RoboSource Control is mainly a service running silently on the server. During installation, RoboSource Control Explorer is installed, too. You should be able to see an entry RoboSource Control under Start > All Programs.
Unfortunately I can't recall the specifics of the installation procedure, only that you have to indeed install the RHO package beforehand; you may later on uninstall it again.
Concerning the service, use the Start > Administrative Tool > Services command and look for a service named RoboSource Control. Does it appear on the list of services?
Greetings
---Dirk Bock -
3. Re: Unable to install RoboSource Control on server
mlouie Aug 31, 2006 12:30 PM (in response to ---Dirk_Bock)What is the connectivity pack?
No, the RoboSource Control service is not installed on the server after I run the install program. There also is no entry for RoboSource Control under All Programs (or anywhere on the start menu). I can't install RHO beforehand because it doesn't work. The install doesn't install. It appears to install but then for some reason it appears to delete everything it installed and then all the windows go away and I am left at the desktop. -
4. Unable to install RoboSource Control on server
Captiv8r Aug 31, 2006 12:45 PM (in response to mlouie)Hi mlouie
I am probably mistaken about the connectivity pack. I spoke with a colleague and he thinks the connectivity pack is only required if you are wanting to host the RoboEngine on a Microsoft SQL server.
Have you perused fellow Adobe Community Expert and fellow Certified RoboHelp Instructor John Daigle's Developer Center article? You can view it by clicking this way cool and super handy little link right here
Sorry if I confused matters...
Cheers... Rick
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5. Re: Unable to install RoboSource Control on server
marilyn3000 Jan 21, 2011 6:49 AM (in response to mlouie)I think check that you have the latest SP for your server. We had the same problem, only we were trying to install on a Windows2000 server. The installer for the technical communications suite does not work on anything but Windows XP or greater or the latest version of Windows 2003 Server.
If you have a standalone version of Robohelp, I understand that installer will work on the server. I ended up opening a ticket with Adobe, and they sent me a stand along robosource installer that installs on the server.
So, make sure you have the latest SP. If you do, and are using the TCS installer, then open a ticket with adobe and ask them to send you the standalone installer for Robosource



