6 Replies Latest reply on Oct 8, 2012 10:59 AM by jeromiec83223024 Branched from an earlier discussion. Branched to a new discussion.

    Flash Player Reprompts for Download

    Sy Computing

      Just wanted to chime in and say I'm seeing this issue as well with the update version identified in this post, however, not only on Win7 Pro machines, but also consumer builds.

       

      Uninstalling/Reinstalling the product fails to correct the issue, regardless of whether or not the user installs the latest version or downloads a previous version; the symptoms being that upon accessing a website with Flash content, the user is prompted to download Flash again, even though it exists as an installed application in Add/Remove Programs.

       

      Some customers are reporting a workaround whereby they will uninstall/reinstall the Flash Player from Add/Remove Programs without a reboot. Flash content displays correctly. After a reboot, upon accessing any website with Flash content, the application will fail again and either crash the browser or request the user to download it again.

       

      Regards

        • 1. Re: Adobe Flash 11.4.402.278 causes browser lockups & erroneous download requests
          jeromiec83223024 Adobe Employee

          If you right-click on the SWF with the affected machine, does the version number displayed in the context menu match the installed version?

           

          Also, can you try going to Firefox > Help > Restart with Add-ons Disabled and see if the problem goes away?

          • 2. Re: Adobe Flash 11.4.402.278 causes browser lockups & erroneous download requests
            Sy Computing Level 1

            Jeromie Clark wrote:

             

            If you right-click on the SWF with the affected machine, does the version number displayed in the context menu match the installed version?

             

            Also, can you try going to Firefox > Help > Restart with Add-ons Disabled and see if the problem goes away?

            Hi Jeromie, thanks for the reply.

             

            I did the following before I initiated the tests above: Uninstalled Adobe Flash Player 11 Active X and Adobe Flash Player Plug-In 10 from Control Panel/Programs in Win7 Pro.

             

            Reboot.

             

            Installed latest version of Flash for IE9. Installed the latest version of Flash for Firefox.

             

            Reboot.

             

            Yes, the version number matches the installed version in IE9 upon right-click of any SWF, moreover, a check here: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html also reports the correct version (.278).

             

            The problem does not go away by restarting Firefox in safe mode.

             

            What I do notice is that the system in question (Dell Optiplex, 3 months old, Win 7 Pro, Quad-core, 4G RAM) slows to an excrutiating crawl when accessing any website with Flash content, e.g., the Yahoo home page, youtube, etc., regardless of which browser I'm using and regardless of whether or not I actually execute the Flash content by opening it.

             

            So, for example, a page simply containing Flash content, maybe for an ad banner and what-not, e.g., Yahoo, youtube, etc., will pretty much kill the system until I can close the browser session, which has taken as much as 3 full minutes with Firefox and 1.5 minutes with IE9.

             

            Note that I do NOT have to actually execute the Flash content for this to occur...all I have to do is open the user's home page to, e.g., Yahoo. From that point forward the system is pretty much dead until the browser session can be closed.

             

            I notice nothing out of the ordinary in the task manager nor any additional network bandwidth when the browser session is running...

            • 3. Re: Adobe Flash 11.4.402.278 causes browser lockups & erroneous download requests
              jeromiec83223024 Adobe Employee

              That's really, really odd.  It sounds like something has to time out before the player gets instantiated.

               

              When it's hanging, what does it look like?  Can you click other applications, what kind of cursor, is the system responsive but you have a waiting cursor, or is it choppy like the CPU is pegged, etc?

               

              I'd like to know more about your configuration.  I'm thinking there's some third-party software in play.

               

              The following data points would be very helpful (feel free to send me a private message if you don't want to post them here):

               

              • In Firefox, type about:plugins in the address bar, and copy the contents
              • Do the same thing for about:support
              • Click Start > and type "dxdiag" > click Save All Information and copy the output
              • Do you have any security or anti-virus software installed?  Name and version would be helpful.

               

              Also, have you tried rolling back to Flash Player 10.3?

               

              You'll need to uninstall first, then grab it from the archives page, here:

              http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

              • 4. Re: Adobe Flash 11.4.402.278 causes browser lockups & erroneous download requests
                Sy Computing Level 1

                Jeromie Clark wrote:

                 

                That's really, really odd.  It sounds like something has to time out before the player gets instantiated.

                 

                When it's hanging, what does it look like?  Can you click other applications, what kind of cursor, is the system responsive but you have a waiting cursor, or is it choppy like the CPU is pegged, etc?

                 

                I'd like to know more about your configuration.  I'm thinking there's some third-party software in play.

                 

                The following data points would be very helpful (feel free to send me a private message if you don't want to post them here):

                 

                • In Firefox, type about:plugins in the address bar, and copy the contents
                • Do the same thing for about:support
                • Click Start > and type "dxdiag" > click Save All Information and copy the output
                • Do you have any security or anti-virus software installed?  Name and version would be helpful.

                 

                Also, have you tried rolling back to Flash Player 10.3?

                 

                You'll need to uninstall first, then grab it from the archives page, here:

                http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

                about:plugins

                Enabled plugins

                Find more information about browser plugins at mozilla.org.

                Find updates for installed plugins at mozilla.com/plugincheck.

                Help for installing plugins is available from plugindoc.mozdev.org.


                Shockwave Flash

                File: NPSWF32_11_4_402_278.dll
                Version: 11.4.402.278
                Shockwave Flash 11.4 r402

                application/x-shockwave-flashAdobe Flash movieswf
                application/futuresplashFutureSplash moviespl

                Photo Gallery

                File: NPWLPG.dll
                Version: 16.4.3503.728
                NPWLPG

                application/x-wlpg3-detectPhoto Gallerywlpg
                application/x-wlpg-detectPhoto Gallerywlpg

                Adobe Acrobat

                File: nppdf32.dll
                Version: 10.1.4.38
                Adobe PDF Plug-In For Firefox and Netscape 10.1.4

                application/pdfAcrobat Portable Document Formatpdf
                application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
                application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
                application/vnd.fdfAcrobat Forms Data Formatfdf
                application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
                application/vnd.adobe.xdp+xmlAcrobat XML Data Packagexdp
                application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

                Java Deployment Toolkit 7.0.50.255

                File: npDeployJava1.dll
                Version: 10.5.1.255
                NPRuntime Script Plug-in Library for Java(TM) Deploy

                application/java-deployment-toolkit

                Silverlight Plug-In

                File: npctrl.dll
                Version: 4.1.10329.0
                4.1.10329.0

                application/x-silverlightnpctrlscr
                application/x-silverlight-2

                Intel® Identity Protection Technology

                File: npIntelWebAPIUpdater.dll
                Version: 1.2.22.0
                Intel WebAPI Updater - Installs and updates Intel WebAPIs

                application/x-vnd-intel-webapi-updaternpIntelWebAPIupdater-1-2intel_webapi_updater-1-2

                Intel® Identity Protection Technology

                File: npIntelWebAPIIPT.dll
                Version: 1.2.22.0
                Inte IPT Web API

                application/x-vnd-intel-webapi-ipt-1.2.22npIntelWebAPIipt-1-2

                 

                about:support

                 

                 

                Application Basics

                Name Firefox
                Version 15.0.1
                User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
                Profile Folder
                Enabled Plugins about:plugins
                Build Configuration about:buildconfig
                Crash Reports about:crashes
                Memory Use about:memory

                 

                Extensions

                 

                Important Modified Preferences

                browser.cache.disk.capacity1048576
                browser.cache.disk.smart_size.first_runfalse
                browser.cache.disk.smart_size_cached_value1048576
                browser.places.smartBookmarksVersion4
                browser.startup.homepagegoogle.com
                browser.startup.homepage_override.buildID20120905151427
                browser.startup.homepage_override.mstone15.0.1
                extensions.lastAppVersion15.0.1
                gfx.direct3d.prefer_10_1true
                network.cookie.prefsMigratedtrue
                places.database.lastMaintenance1349210720
                places.history.expiration.transient_current_max_pages104256
                privacy.sanitize.migrateFx3Prefstrue

                 

                Graphics

                Adapter DescriptionRDPDD Chained DD
                Vendor ID0x0000
                Device ID0x0000
                Adapter RAMUnknown
                Adapter DriversRDPDD
                Adapter Description (GPU #2)Intel(R) HD Graphics Family
                Vendor ID (GPU #2)0x8086
                Device ID (GPU #2)0x0102
                Adapter RAM (GPU #2)Unknown
                Adapter Drivers (GPU #2)igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
                Driver Version (GPU #2)8.15.10.2418
                Driver Date (GPU #2)6-10-2011
                Direct2D EnabledBlocked for your graphics card because of unresolved driver issues.
                DirectWrite Enabledfalse (6.1.7601.17789)
                ClearType ParametersClearType parameters not found
                WebGL RendererBlocked for your graphics card because of unresolved driver issues.
                GPU Accelerated Windows0. Blocked for your graphics card because of unresolved driver issues.

                 

                JavaScript

                Incremental GC 0

                 

                Library Versions

                Expected minimum versionVersion in use
                NSPR4.9.14.9.1
                NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECC
                NSS Util3.13.6.03.13.6.0
                NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECC
                NSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC

                 

                DXDIAG:

                 

                ------------------
                System Information
                ------------------
                Time of this report: 10/2/2012, 20:50:40
                       Machine name: AMY
                   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
                           Language: English (Regional Setting: English)
                System Manufacturer: Dell Inc.
                       System Model: OptiPlex 990
                               BIOS: Default System BIOS
                          Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
                             Memory: 4096MB RAM
                Available OS Memory: 3978MB RAM
                          Page File: 1696MB used, 6255MB available
                        Windows Dir: C:\Windows
                    DirectX Version: DirectX 11
                DX Setup Parameters: Not found
                   User DPI Setting: Using System DPI
                System DPI Setting: 96 DPI (100 percent)
                    DWM DPI Scaling: Disabled
                     DxDiag Version: 6.01.7601.17514 32bit Unicode

                ------------
                DxDiag Notes
                ------------
                      Display Tab 1: No problems found.
                        Sound Tab 1: No problems found.
                          Input Tab: No problems found.

                --------------------
                DirectX Debug Levels
                --------------------
                Direct3D:    0/4 (retail)
                DirectDraw:  0/4 (retail)
                DirectInput: 0/5 (retail)
                DirectMusic: 0/5 (retail)
                DirectPlay:  0/9 (retail)
                DirectSound: 0/5 (retail)
                DirectShow:  0/6 (retail)

                ---------------
                Display Devices
                ---------------
                          Card name: RDPDD Chained DD
                       Manufacturer:
                          Chip type:
                           DAC type:
                         Device Key: Enum\
                     Display Memory: 1696 MB
                   Dedicated Memory: 64 MB
                      Shared Memory: 1632 MB
                       Current Mode: 1280 x 1024 (16 bit) (60Hz)
                        Driver Name:
                Driver File Version:  ()
                     Driver Version:
                        DDI Version: 10.1
                       Driver Model: unknown
                  Driver Attributes: Final Retail
                   Driver Date/Size: , 0 bytes
                        WHQL Logo'd: n/a
                    WHQL Date Stamp: n/a
                  Device Identifier: {D7B70EE0-4340-11CF-C26A-0A20A0C2C535}
                          Vendor ID: 0x0000
                          Device ID: 0x0000
                          SubSys ID: 0x00000000
                        Revision ID: 0x0000
                Driver Strong Name: Unknown
                     Rank Of Driver: Unknown
                        Video Accel:
                      Deinterlace Caps: n/a
                       D3D9 Overlay: Supported
                            DXVA-HD: Supported
                       DDraw Status: Not Available
                         D3D Status: Enabled
                         AGP Status: Not Available

                -------------
                Sound Devices
                -------------
                            Description: Remote Audio
                Default Sound Playback: Yes
                Default Voice Playback: Yes
                            Hardware ID:
                        Manufacturer ID: 1
                             Product ID: 100
                                   Type: WDM
                            Driver Name: {3.0.0.00000002}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}
                         Driver Version:  ()
                      Driver Attributes: Final Retail
                            WHQL Logo'd: n/a
                          Date and Size: , 0 bytes
                            Other Files:
                        Driver Provider:
                         HW Accel Level: Basic
                              Cap Flags: 0xF1F
                    Min/Max Sample Rate: 100, 200000
                Static/Strm HW Mix Bufs: 1, 0
                Static/Strm HW 3D Bufs: 0, 0
                              HW Memory: 0
                       Voice Management: No
                EAX(tm) 2.0 Listen/Src: No, No
                   I3DL2(tm) Listen/Src: No, No
                Sensaura(tm) ZoomFX(tm): No

                ---------------------
                Sound Capture Devices
                ---------------------
                -------------------
                DirectInput Devices
                -------------------
                      Device Name: Mouse
                         Attached: 1
                    Controller ID: n/a
                Vendor/Product ID: n/a
                        FF Driver: n/a

                      Device Name: Keyboard
                         Attached: 1
                    Controller ID: n/a
                Vendor/Product ID: n/a
                        FF Driver: n/a

                      Device Name: American Power Conversion USB UPS
                         Attached: 1
                    Controller ID: 0x0
                Vendor/Product ID: 0x051D, 0x0002
                        FF Driver: n/a

                Poll w/ Interrupt: No

                -----------
                USB Devices
                -----------
                + USB Root Hub
                | Vendor/Product ID: 0x8086, 0x1C2D
                | Matching Device ID: usb\root_hub20
                | Service: usbhub
                |
                +-+ Generic USB Hub
                | | Vendor/Product ID: 0x8087, 0x0024
                | | Location: Port_#0001.Hub_#0001
                | | Matching Device ID: usb\class_09
                | | Service: usbhub

                ----------------
                Gameport Devices
                ----------------

                ------------
                PS/2 Devices
                ------------
                + HID Keyboard Device
                | Vendor/Product ID: 0x413C, 0x2107
                | Matching Device ID: hid_device_system_keyboard
                | Service: kbdhid
                |
                + Terminal Server Keyboard Driver
                | Matching Device ID: root\rdp_kbd
                | Upper Filters: kbdclass
                | Service: TermDD
                |
                + HID-compliant mouse
                | Vendor/Product ID: 0x0461, 0x4D81
                | Matching Device ID: hid_device_system_mouse
                | Service: mouhid
                |
                + Terminal Server Mouse Driver
                | Matching Device ID: root\rdp_mou
                | Upper Filters: mouclass
                | Service: TermDD

                ------------------------
                Disk & DVD/CD-ROM Drives
                ------------------------
                      Drive: C:
                Free Space: 372.6 GB
                Total Space: 465.3 GB
                File System: NTFS
                      Model: ST500DM002-1BD142

                      Drive: D:
                      Model: TSSTcorp DVD+-RW SH-216BB
                     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

                --------------
                System Devices
                --------------
                     Name: Intel(R) Q67 Express Chipset Family LPC Interface Controller - 1C4E
                Device ID: PCI\VEN_8086&DEV_1C4E&SUBSYS_047E1028&REV_04\3&11583659&0&F8
                   Driver: n/a

                     Name: Intel(R) 82579LM Gigabit Network Connection
                Device ID: PCI\VEN_8086&DEV_1502&SUBSYS_047E1028&REV_04\3&11583659&0&C8
                   Driver: n/a

                     Name: Intel(R) Management Engine Interface
                Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_047E1028&REV_04\3&11583659&0&B0
                   Driver: n/a

                     Name: Intel(R) HD Graphics Family
                Device ID: PCI\VEN_8086&DEV_0102&SUBSYS_047E1028&REV_09\3&11583659&0&10
                   Driver: n/a

                     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
                Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_047E1028&REV_04\3&11583659&0&D0
                   Driver: n/a

                     Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100
                Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_047E1028&REV_09\3&11583659&0&00
                   Driver: n/a

                     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
                Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_047E1028&REV_04\3&11583659&0&E8
                   Driver: n/a

                     Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
                Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_047E1028&REV_04\3&11583659&0&FB
                   Driver: n/a

                     Name: High Definition Audio Controller
                Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_047E1028&REV_04\3&11583659&0&D8
                   Driver: n/a

                     Name: Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
                Device ID: PCI\VEN_8086&DEV_2822&SUBSYS_047E1028&REV_04\3&11583659&0&FA
                   Driver: n/a

                     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
                Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_047E1028&REV_B4\3&11583659&0&E2
                   Driver: n/a

                     Name: Intel(R) 82801 PCI Bridge - 244E
                Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_047E1028&REV_A4\3&11583659&0&F0
                   Driver: n/a

                     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
                Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_047E1028&REV_B4\3&11583659&0&E0
                   Driver: n/a

                ------------------
                DirectShow Filters
                ------------------

                DirectShow Filters:
                WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
                WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
                WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
                MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
                Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
                WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
                WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
                Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
                Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
                Annodex Mux Filter,0x00200000,1,0,dsfAnxMux.dll,0.80.15035.0000
                CMML Decode Filter,0x00800002,1,1,dsfCMMLDecoder.dll,0.80.15035.0000
                CMML Raw Source Filter,0x00600000,0,0,dsfCMMLRawSource.dll,0.80.15035.0000
                FLAC Decode Filter,0x00600000,1,1,dsfFLACDecoder.dll,0.80.15035.0000
                FLAC Encode Filter,0x00200000,1,1,dsfFLACEncoder.dll,0.80.15035.0000
                Native FLAC Source Filter,0x00600000,0,0,dsfNativeFLACSource.dll,0.80.15035.0000
                Ogg Demux Packet Source Filter,0x00600000,0,0,dsfOggDemux2.dll,0.80.15035.0000
                Ogg Mux Filter,0x00200000,1,0,dsfOggMux.dll,0.80.15035.0000
                OGM Decode Filter,0x00600000,1,1,dsfOGMDecoder.dll,0.80.15035.0000
                Speex Decode Filter,0x00600000,1,1,dsfSpeexDecoder.dll,0.80.15035.0000
                Speex Encode Filter,0x00200000,1,1,dsfSpeexEncoder.dll,0.80.15035.0000
                Subtitle VMR9 Filter,0x00800002,1,1,dsfSubtitleVMR9.dll,0.80.15035.0000
                Theora Decode Filter,0x00600000,1,1,dsfTheoraDecoder.dll,0.80.15035.0000
                Theora Encode Filter,0x00200000,1,1,dsfTheoraEncoder.dll,0.80.15035.0000
                Vorbis Encode Filter,0x00200000,1,1,dsfVorbisEncoder.dll,0.80.15035.0000
                CyberLink Audio Effect (PDVD9),0x00200000,1,1,ClAudFx.ax,6.00.0000.8417
                Vorbis Decode Filter,0x00600000,1,1,dsfVorbisDecoder.dll,0.80.15035.0000
                ROXIO VCFDvrSupport 3.0,0x00200000,1,1,DvrSupportFilt.ax,12.02.0001.0071
                ROXIO Image/Colour Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
                WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
                Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
                WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
                WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3503.0728
                WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
                WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3503.0728
                WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
                Roxio MPEG2 Encoder,0x00000000,0,0,,
                VCG Null Renderer 3.0,0x00200000,1,0,VideoCompositing.ax,12.02.0001.0071
                ROXIO WAV Dest 3.0,0x00200000,0,0,,
                ROXIO MPEG Writer,0x00000000,0,0,,
                ROXIO Scene Detector 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                Roxio Plasma CrossGraph Renderer,0x00200000,1,0,PlasmaCGFilter.ax,12.02.0001.0071
                ROXIO Video Resampler 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
                Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
                CyberLink Digest Filter (PDVD9),0x00200000,2,2,DigestFilter.dll,1.00.0000.3314
                CyberLink TimeStretch Filter (PDVD9),0x00200000,1,1,clauts.ax,2.00.0000.3404
                WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
                Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
                ROXIO Audio Source 3.0,0x00200000,0,1,roxaudio.ax,10.00.0000.0000
                AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
                VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
                SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
                Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
                roxio DCFilters Subpicture Mixer,0x00000000,0,0,,
                AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
                VCGImageSource,0x00200000,0,1,VideoCompositing.ax,12.02.0001.0071
                Roxio MPEG1 Audio Encoder,0x00000000,0,0,,
                CyberLink Tzan Filter (PDVD9),0x00200000,1,1,CLTzan.ax,3.05.0000.4703
                StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
                MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
                ROXIO VideoCombine 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                Roxio Smart AVC Video Decode,0x00800000,1,2,,
                ROXIO DVDCrossGraphEx Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
                MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
                SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
                Roxio RealD to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                ROXIO VideoTransition 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                CyberLink HD/BD Mixer (PDVD9),0x00200000,1,2,CLHBMixer.ax,2.00.0000.2422
                VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
                roxio DCFilters Audio Sync Filter 2,0x00000000,0,0,,
                CyberLink Video/SP Decoder (PDVD9),0x00602000,2,3,CLVsd.ax,8.04.6940.3427
                MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
                ROXIO CPU Regulator,0x00200000,1,1,CPURegulator.ax,10.00.0000.0000
                CyberLink AudioCD Filter (PDVD9),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823
                Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
                Roxio Vob Loader,0x00200000,0,1,VOBLoader.ax,12.02.0001.0071
                SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
                ROXIO LPCMSyncFilter,0x00000000,0,0,,
                Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
                ROXIO VCFStationLogo 1.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                ROXIO VideoInfo Transcoder 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2317
                roxio DCFilters MPEG Transcoder,0x00000000,0,0,,
                ROXIO DV Scene Detector Tee 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                CyberLink Audio Decoder (PDVD9),0x00201000,1,1,Claud.ax,8.04.0000.3630
                Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
                Cyberlink SubTitle Importor (PDVD9),0x00200000,2,1,CLSubTitle.ax,2.00.0000.0416
                MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
                ROXIO Field Splitter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                ROXIO ThumbnailGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
                roxio DCFilters DVD Reader,0x00000000,0,0,,
                Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
                Roxio Audio Stream Writer Filter,0x00000000,0,0,,
                CyberLink Line21 Decoder (PDVD9),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
                Roxio Repacketizer Filter,0x00000000,0,0,,
                PSI Parser,0x00200000,0,0,RoxVideo.ax,12.02.0001.0071
                Roxio Audio Stream Reader Filter,0x00000000,0,0,,
                ROXIO Field Combiner 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                ROXIO QuickGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                ROXIO Video Effect 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                Roxio Anaglyph to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                ROXIO VCFLatency 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
                Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
                Roxio Video Rotater,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.4013
                ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
                Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
                roxio DCFilters Mpeg I/II Decoder,0x00000000,0,0,,
                MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
                Roxio Mp3 Encoder (SC),0x00000000,0,0,,
                Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
                ROXIO CrossGraphEx Renderer 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                VCG Video Mixer 3.0,0x00200000,0,1,VideoCompositing.ax,12.02.0001.0071
                Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
                Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
                Cyberlink SubTitle Importor 2.0 (PDVD9),0x00200000,1,0,CLSubTitle.ax,2.00.0000.0416
                CyberLink FLV Splitter (PDVD9),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1030
                ROXIO AudioConvert 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
                Roxio Plasma CrossGraph Source,0x00200000,0,1,PlasmaCGFilter.ax,12.02.0001.0071
                ROXIO InputSelector 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                ROXIO LVM File Source (Async.),0x00200000,0,1,LVMAsync.ax,12.02.0001.0071
                Roxio Smart AVC Encode,0x00200000,2,1,,
                File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3503.0728
                VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
                WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
                ROXIO Audio VCFLooper 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
                VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
                CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414
                File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
                iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
                CyberLink Audio Spectrum Analyzer (PDVD9),0x00200000,1,1,CLAudSpa.ax,1.00.0000.7113
                iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
                Roxio Audio Source Filter,0x00000000,0,0,,
                Sonic MPEG-2 Video Decoder,0x00200000,2,2,c12oem_dec_mp2v_ds.ax,8.05.0000.19970
                Roxio MPEG1 Encoder,0x00000000,0,0,,
                ROXIO Pan Zoom 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                Roxio Anaglyph to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                ROXIO Pin Tee,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                ROXIO Audio VCFChunker 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
                Roxio MPEG2 Video Decoder,0x00000000,0,0,,
                CyberLink DVD Navigator (PDVD9),0x00200000,0,3,CLNavX.ax,8.01.0000.3411
                ROXIO Video VCFLooper 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                CyberLink MPEG-4 Splitter (PDVD9),0x00200000,1,2,clm4splt.ax,1.01.0000.2906
                CyberLink RealMedia Splitter (PDVD9),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1103
                DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
                ROXIO InputSelectorNew 3.0,0x00200000,1,0,,
                ROXIO Sewer 3.0,0x00200000,1,0,MVWcDSutil.dll,12.02.0001.0071
                Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
                ROXIO Video Integrate,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                Roxio Smart Decoder,0x00000000,0,0,,
                Media Analyser,0x00200000,1,2,mediaanalyser.ax,12.02.0001.0071
                ROXIO VCFAudioMixer 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
                Roxio Smart Encoder,0x00000000,0,0,,
                Sonic Cinemaster® Audio Decoder 4.3 (No Dolby),0x005ffffe,1,1,CinemasterAudioND.DLL,4.03.0000.0240
                AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
                CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.9320.3521
                ROXIO CrossGraphEx Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
                RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
                Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
                ROXIO ListImage Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
                ROXIO SceneRecorder 1.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
                ROXIO VCFWaveform 1.0,0x00200000,1,0,roxaudio.ax,10.00.0000.0000
                LVMWriter,0x00200000,1,0,LVMWriter.ax,12.02.0001.0071
                Roxio MPEG Analyzer,0x00000000,0,0,,
                MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
                CyberLink RealAudio Decoder (PDVD9),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
                DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
                ROXIO ColorSpace Converter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                Roxio File Writer Wrapper,0x00200000,1,0,RoxFileWriterWrapper.ax,1.00.0000.0001
                ROXIO VCFAlphaSplitter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                roxio DCFilters Smart Resizer,0x00000000,0,0,,
                ROXIO AudioGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                CyberLink Video Decoder (PDVD9),0x00200000,1,2,CLCvd.ax,1.00.9320.3521
                VMR9 Wrapper 3.0,0x00200000,1,0,VideoCompositing.ax,12.02.0001.0071
                Sonic Audio Resampler,0x00200000,1,1,c12oem_trans_audio_samplerate_ds.ax,8.05.0000.19970
                ROXIO BDAV Smart Render 1.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                Roxio StereoSource Cropper,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
                Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
                Half Size to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
                Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
                roxio DCFilters DVD Splitter,0x00000000,0,0,,
                StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
                ROXIO DVDCrossGraphEx Renderer 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                Sonic Cinemaster® VideoDecoder 4.3 (EMC12),0x005ffffe,2,2,CinemasterVideo.DLL,4.03.0001.0279
                Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
                roxio DCFilters DVD Muxer,0x00000000,0,0,,
                CyberLink RealVideo Decoder (PDVD9),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
                Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
                AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
                Sonic HD Demuxer,0x005ffffe,1,2,SonicHDDemuxer.dll,4.03.0000.0134
                ROXIO SpyPos 3.0,0x00200000,1,1,MGINullIP.ax,12.02.0001.0071
                AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
                ROXIO InputSelectorNew 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
                roxio DCFilters Dragon Lair,0x00000000,0,0,,
                Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
                MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
                Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
                File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
                Sonic MPEG Multiplexer,0x00200000,1,1,c12oem_mux_mp2_ds.ax,8.05.0000.19970
                ROXIO VCFVideoCutList 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                ROXIO SubPicture Encoder,0x00000000,0,0,,
                Roxio MPEG2 Muxer,0x00000000,0,0,,
                ROXIO Deinterlace 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
                Roxio MPEG Stream Analyzer,0x00000000,0,0,,
                Roxio Transport Stream Source,0x00000000,0,0,,
                Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
                StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
                AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
                ROXIO VCFpeakmeter 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
                Roxio MPEG1 Muxer,0x00000000,0,0,,
                Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
                File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
                File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
                Roxio VOB Formatter,0x00200000,1,1,VOBFormatter.ax,12.02.0001.0071
                ROXIO VCFHDVSceneDetect 1.0,0x00200000,2,1,RoxVideo.ax,12.02.0001.0071
                Roxio MPEG2 Demuxer,0x00000000,0,0,,
                ROXIO QT Source,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
                Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
                Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
                ROXIO VCFDVSceneDetect 1.0,0x00200000,1,2,RoxVideo.ax,12.02.0001.0071
                CyberLink Matroska Splitter (PDVD9),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.2811
                BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
                MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

                WDM Streaming Tee/Splitter Devices:
                Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                Video Compressors:
                WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
                WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
                MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
                DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
                MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
                Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
                Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
                Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
                Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
                Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

                Audio Compressors:
                WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
                WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
                IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
                PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
                Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
                GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
                Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
                CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
                CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
                MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

                PBDA CP Filters:
                PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
                PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
                PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

                Midi Renderers:
                Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
                Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

                WDM Streaming Capture Devices:
                ,0x00000000,0,0,,
                ,0x00000000,0,0,,
                ,0x00000000,0,0,,

                WDM Streaming Rendering Devices:
                Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                BDA Network Providers:
                Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
                Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
                Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
                Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
                Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

                Multi-Instance Capable VBI Codecs:
                VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

                BDA Transport Information Renderers:
                BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
                MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

                BDA CP/CA Filters:
                Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
                Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
                PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
                XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

                WDM Streaming Communication Transforms:
                Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

                Audio Renderers:
                Remote Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
                CyberLink Audio Renderer (PDVD9),0x00200000,1,0,cladr.ax,7.00.0000.3603
                Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
                Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
                DirectSound: Remote Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713

                ---------------
                EVR Power Information
                ---------------
                Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
                  Quality Flags: 2576
                    Enabled:
                    Force throttling
                    Allow half deinterlace
                    Allow scaling
                    Decode Power Usage: 100
                  Balanced Flags: 1424
                    Enabled:
                    Force throttling
                    Allow batching
                    Force half deinterlace
                    Force scaling
                    Decode Power Usage: 50
                  PowerFlags: 1424
                    Enabled:
                    Force throttling
                    Allow batching
                    Force half deinterlace
                    Force scaling
                    Decode Power Usage: 0

                 

                AV Software and Version: ESET Endpoint v 5.0.2122.1

                 

                Nope...the CPU doesn't hang...doesn't even show to spike...all normal

                 

                The system pretty much hangs...not choppy...but hangs, period. It takes about 3 minutes at times from opening Firefox with Yahoo as the user's Home Page to closing it ('X'...top right corner). And that means from the moment the browser is executed/home page opens/immediate attempt to close...IMMEDIATE attempt.

                 

                In other words, 2 clicks...exec browser and then immediately close browser. It hangs just that fast.

                 

                IE9 isn't as bad...it only takes about 1.5 minutes...sometimes less. Same methodology, same process...run the browser executable, it opens to the user's Home page (could be Yahoo, youtube, foxnews :-P, or ANY website with Flash content) and the box goes numb.

                 

                Note the same symptoms are not seen if the home page is changed to say, e.g., Google. or another website without Flash content.

                 

                The roll-back doesn't seem to have an effect but I can try it again. What I did on this box before I came and posted the first time was to uninstall the active X 11 version of Flash and download and install the 10.3 version. I did 10.3 on this box because I'd already tried a later version on another user's box and that failed.

                 

                Regardless, the older version didn't correct the issue, rather, what happens then is sites with Flash content just tell the user they need to download Flash Player...it's as though it doesn't exist.

                 

                Hope this helps

                 

                Edit: And as far as the cursor...it's normal, not spinning, etc.

                • 5. Re: Adobe Flash 11.4.402.278 causes browser lockups & erroneous download requests
                  Sy Computing Level 1

                  I went and grabbed 10.3.183.25 and extracted it.

                   

                  Uninstalled the existing version (Active X 11) from Control Panel and rebooted.

                   

                  Went back to the folder with 10.3 and installed the release version with this: flashplayer10_3r183_25_win

                   

                  Checked the version here: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

                   

                  LOL the version is being reported as: 11.4.402.278

                   

                  In Control Panel/Programs the version listed is Adobe Flash Player 10 plugin

                   

                  This is exactly what happened to me on 09/24/2012 when I first saw this problem on a consumer build of Windows 7

                   

                  Any thoughts?

                  • 6. Re: Flash Player Reprompts for Download
                    jeromiec83223024 Adobe Employee

                    The parent thread has become too long to be useful, and now spans multiple root-causes. 

                     

                    I'm attempting to branch off the individual issues so that we can effectively investigate them.