System Fixed!! Can now encode to QT when necessary.

2. Had to create a New User since its seemed the old one might have been corrupted.

Probably quite a few of us who would benefit from having a new user take over our machine!

I did not follow those tortuous threads re your ills, but you get "wisdom points" (a new adobe forums feature coming soon) for having Eric fix you up!

>1. Windows did an update and replaced the Nvidia drivers for the GTX 570 with its own version unbeknownst to me

When I do a Windows update, there are two levels... critical updates which are from Microsoft to fix security/performance problems... and a separate list of 3rd party updates

If you are allowing Windows to automatically update 3rd party products... you need to change your Windows Update settings

I always look farward to any post from those guys at ADK.

I know im going to learn something and its going to be correct.

Nothing like a fine tuned running computer.

GLenn

Weren't you were a Mac editor?

If that was the case.... how are you finding the PC version of Premiere in comparison? Any major differences.

Glad Eric was able to help you. I wouldn't have ever guessed that was the problem.

It's strange though the issue with your 570 was the cause because of a windows update. I'm running a 570 on my workstation at work and I always keep all my updates current and I haven't run into this issue. However if it does happen I'll at least be aware of what it is.

Very true luckily Eric really knows his stuff when it comes to computer systems.

I may be calling Eric too as I've rolled back both my NVIDIA drivers and Quicktime version, and it still doesn't work on my Z800. The fact that I can't encode in MPEG Steamclip too tells me this is something not Adobe - it's either HP or Quicktime.

Try using/creating a different username, thats what worked for Las. Although I realize you might of already done that.

Really? Okay - I'll update back. Thanlks for the info today, Tom.

I've now checked the problem on 3 different systems (all HP btw), and it's only one my Z800 workstation.

Tom - just out of curiosity... did you ever update your BIOS? I did that not too long ago and now I'm wondering if that had something to do with it. It's not like I can go back now, but I'd like to let HP know. I'm sure Eric will be able to help me, but I'm just trying to narrow it down on my own.

Remember the show House? I loved that show for many reasons, not the least of which is because the main character (like me) can get obessed with solving problems and trying to rule out every possible cause.

To provide a drive letter to a drive, merely right click on the My Computer icon on your desktop (mine actually just says "Computer) and select Manage.

Click on Disk Management (under Storage).

Find the drive and if you need to make the partition active, do so. Then right click on the active partition and select "Change Drive Letter and Paths".

Click on "Add" and assign the letter it suggest, or change to something you like better.

Eric set my clone up for me. I took it upon myself to figure out how to mount drives when I was cleaning off a bunch of old drives and transferring some of the old footage to my new PC. I had to keep mounting them, so I became comfortable with the concept.

I have not yet tried to boot from the clone. I suppose I should one of these days. I just backed up my C: drive to the clone recently. I figured it was time when I saw other people having troubles. How could I tell them they should have a clone if I didn't keep mine reasonably up to date?

Congrats on getting your system running sweet Tom  (lasvideo).

The value in the thread is probably more about ..get your system sorted and many  Premiere  issues just dissappear - like magic!

But...I am surprised that Jeff has not moved this off to the Hardware Forum already.

Get back  and edit something Tom.

I hope it doesn't get moved as the problem is still out there for some of us. It's unknown if it's a hardware or software issue.

If it was Adobe Premiere application software..we would all have the same issue..surely.

IIRC, I suggested a user issue. Is this like horseshoes? I was close!

Just to clarify, when you say "redundant C++ files" are you talking about Visual C++ runtime components?

Yes the Visual C++ runtime components are the libraries Lasvideo was referencing. There will be a few duplicates because of Service packs but there should not be more than 2 versions of 2008 32bit or 64bit installed.

Eric

ADK

As the other Z series workstation person having issues with this, I just checked and I've got six Visuall C++ 2008 Redistributable installs  - three x64 and three x86...should I uninstall any of them? I've also got two that are 2010, and some 2005 as well.

Yes you would want to uninstall the oldest/lowest version numbers for the 2008 libraries so 2 show for each. Uninstall and delete any remaining Quicktime directories after the uninstall. Then download and install the latest version of Quicktime.

Eric

ADK

Thanks for the tips, Eric, but they didn't work...still can't encode to Quicktime.

Not sure if this sheds light on what's happening at all, but here's something.

So, I did all that Eric mentioned, opened up Premiere Pro CS6, opened a project and tried to export to a QT H.264 1080 24p file...it started up then gave me the error message. I then opened up another project, and the QT clips in that project wouldn't play back (said the media was offline), and I couldn't re-link them. After shutting Premiere Pro down, waiting a bit, then re-opening everyhting was fine.

Just throwing it out there....

When you say everything was fine, were you able to export Quicktime files or is that part still broken?

Eric

ADK

Sorry...should have been more clear - no, still can not encode to QT. I meant to say that the QT files in the project I opened up loaded up and played back fine.