3 Replies Latest reply: Oct 9, 2012 2:27 PM by Ann Bens RSS

    Video renders "offline,"; black video in project, and general issues.

    Brittanyls Community Member

      Hi, I've been having a problem from the beginning of this project until now, and I am in dire need of help.

       

      My project consists of WMV files (converted from MTS format) and WAV format audio. It is about 6 minutes long. Ever since I began this project, I have been having problems with the video turning black in the preview. I would not be able to watch my project; I would only be able to hear the audio and see a black screen. I got around this by closing out Premiere and restarting it. However, this solution was only temporary, and I would have to restart it often.

       

      I then began to have a problem importing video. I would get error notifications stating something along the lines of "The framesize is too big." Once again, restarting Premiere fixed the issue.

       

      Now that I have finished my project, I have run into more problems. Everytime I try to render it out in AME, I get the error message, "Error compiling video. Unknown error." I tried putting the video into a new sequence to no avail. I then tried to render out only part of the sequence. The video came out like this:media offline.png

      When I had used Premiere on my desktop computer, I remember that I had once run into a major issue- I could not use MTS files. They would turn my video green. I remedied this problem by converting the video to another format. On my new laptop, I did not want to run into this problem again. So, I had tried to convert them into MPEG2 format using AME. However, when converted, the video skipped and did not work, so I had to use a different converter. I used it to convert the files to WMV.

       

      Any advice will be appreciated!

       

      NOTE: I don't have the CD with me so I can't uninstall/reinstall.

       

      ------------------

      System Information

      ------------------

      Time of this report: 10/8/2012, 17:19:47

             Machine name: BRITTANY-MSI

         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

                 Language: English (Regional Setting: English)

      System Manufacturer: Micro-Star International Co., Ltd.

             System Model: GT60 0NC/GT60 0NC

                     BIOS: MSI GT60 0NC E16F3IMS Ver:3.0C MSI-Notebook

                Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz

                   Memory: 12288MB RAM

      Available OS Memory: 12184MB RAM

                Page File: 7165MB used, 17202MB available

              Windows Dir: C:\windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 120 DPI (125 percent)

          DWM DPI Scaling: UnKnown

           DxDiag Version: 6.01.7601.17514 32bit Unicode

       

      Let me know if any more information is needed. I know that it is not good to work with only one hard drive, but I only have one.