1 Reply Latest reply on Oct 9, 2012 2:00 AM by Carl Sun

    Installation failed. Error Code: U44M1P7

    DesignAdmin

      What gives???

       

      AI CS6 Creative Cloud Update

      Installation failed. Error Code: U44M1P7

       

      Got work to get out!!!!!

      AI won't load.....

      HELP

        • 1. Re: Installation failed. Error Code: U44M1P7
          Carl Sun Level 4

          You can generate log file and paste the log to Illustrator forum http://forums.adobe.com/community/illustrator/illustrator_general for help.

           

          On Windows:

          1. Open Command Prompt window.

          2. Run command: cd %temp%

          3. Run command: echo > ribs3debug

          4. After that a new file named "ribs3debug" should have been created in temp folder.

          5. Update the product.

          6. The log file "C:\Program Files (x86)\Common Files\Adobe\Installers\Adobe Illustrator CS6 xxxx 10-xx-2012.log.gz" will be created. (The version number and date may be slightly different)

           

          On Mac:

          1. Open a Terminal window.

          2. Run command: cd /tmp

          3. Run command: touch ribs3debug

          4. After that a new file named "ribs3debug" should have been created in /tmp folder.

          5. Update the product.

          6. The new log file "/Library/Logs/Adobe/Installers/Adobe Illustrator CS6 xxxx 10-xx-2012.log.gz" will be created.

           

          The actual plain text log file can be extracted from the generated gz file using 7-zip, winzip or other similar softwares.