4 Replies Latest reply: Oct 10, 2012 6:13 AM by BernaJ RSS

    Unable to validate serial number

    BernaJ Community Member

      Hello,

       

      While trying to install CS6 Production Premium on a Mac I receive the following error message:

       

      "We are unable to validate this serial number for CS6 Production Premium. Please contact customer support."

       

      However, it's a volume license and I was able to install the same software on a different mac (same os) using the same serial. On the mac I am receiving this error with I have uninstalled the previous creative suite versions and have run the cleaner but I am still unable to install the software on this machine.

       

      Thanks.