4 Replies Latest reply on Oct 10, 2012 6:13 AM by BernaJ

Unable to validate serial number

BernaJ Oct 9, 2012 5:11 AM

Hello,

While trying to install CS6 Production Premium on a Mac I receive the following error message:

"We are unable to validate this serial number for CS6 Production Premium. Please contact customer support."

However, it's a volume license and I was able to install the same software on a different mac (same os) using the same serial. On the mac I am receiving this error with I have uninstalled the previous creative suite versions and have run the cleaner but I am still unable to install the software on this machine.

Thanks.

1. Re: Unable to validate serial number

BernaJ Oct 9, 2012 5:13 AM (in response to BernaJ)

Also, after spending countless amounts of time with adobe and they said to download and install the trial version, however, when I attempted to do that I receive the error that the software is not genuine.
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2. Re: Unable to validate serial number

Arpit Kapoor Oct 9, 2012 5:40 AM (in response to BernaJ)

Bernaj, seems like your machine is not able to communicate to adobe serialization server. Could to try the below suggestion and check if that helps.

Open a Finder window. Choose Go > Go To Folder.
Type "/etc" (make sure that you're is logged in as an administrator).
Select the hosts file and open it.
Look for any entries that refer to activate.adobe.com and delete them. For example, 127.0.0.1 activate.adobe.com and delete it.
Save the file and close it.
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3. Re: Unable to validate serial number

Arpit Kapoor Oct 9, 2012 5:42 AM (in response to Arpit Kapoor)

Try this as well.

http://helpx.adobe.com/creative-suite/kb/genuine-verification-failure.html
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4. Re: Unable to validate serial number

BernaJ Oct 10, 2012 6:13 AM (in response to Arpit Kapoor)

I was able to delete all the correct entries and I CS6 was finally able to validate the serial.

Thanks for your help!
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