31 Replies Latest reply on Feb 25, 2013 3:37 AM by mnwtucker

    Problem editing in Expert Mode

    ianm2k4 Level 1

      Hi

       

      I have a problem. If I add two videos (they are both the same source but I dont think that matters) into the timeline. I can easily trim them using Quick Mode. If I select Expert mode though when I trim them the timeline 'corrupts'. I say corrupts but what happens is that the timeline seems to zoom in but the outline of the trimmed video is visible, no video is though because that part is overlayed by the zoomed in track names. See the attached picture to show this.

       

      PE11Problem.png

       

      What have I done wrong?

       

      This is on a Retina Mac Mountain Lion 10.8.2.

       

      Thanks


      Ian

        • 1. Re: Problem editing in Expert Mode
          Steve Grisetti Adobe Community Professional

          I'm editing on Mountain Lion too and have never seen that.

           

          What model of camcorder is your video coming from and what format and resolution is it?

           

          If you look at the Project Settings under the Edit menu, what settings does it show?

           

          BTW, you do have at least 4 gig of RAM, right?

          • 2. Re: Problem editing in Expert Mode
            ianm2k4 Level 1

            Hi

             

            This isnt from a camcorder. Its a MOV file that I had lying around. The settings in the Edit > Project Settings dont look like they would cause this? And 16G RAM so that cant be the problem.

             

            Could it be a Retina issue?

            • 3. Re: Problem editing in Expert Mode
              the_wine_snob Level 9

              What is the CODEC insdie the MOV container? Some Import and edit great, but some do not.

               

              A few, such as the FCPx "Intermediate CODEC" require the installation of FCP on that machine. A few are also Mac-only, but that should not be an issue in your case, as you are on a Mac.

               

              Good luck,

               

              Hunt

              • 4. Re: Problem editing in Expert Mode
                Steve Grisetti Adobe Community Professional

                I agree with Bill. An MOV that's just "lying around" might be using any of hundreds of codecs, not all of which are going to perform well in Premiere Elements.

                 

                Try opening the file with the free download MediaInfo and see what it has to say about the codec, frame rate and resolution.

                 

                Premiere Elementst 11 works great with camcorder, camera and even iPad/iPod and smartphone video. Can you start a new project and use one of those as your source and see if you get the same results?

                • 5. Re: Problem editing in Expert Mode
                  the_wine_snob Level 9

                  MediaInfo, as Steve recommends, is a great, free utility for gathering the information about almost any AV file: http://mediainfo.sourceforge.net/en

                   

                  Many users like it better, than the other, free, popular file info utility, G-Spot: www.headbands.com'gspot.

                   

                  If you will let us know what MediaInfo says about your file(s), someone will probably be able to help you Import and edit it.

                   

                  Good luck,

                   

                  Hunt

                  • 6. Re: Problem editing in Expert Mode
                    ianm2k4 Level 1

                    I will do this.. But I dont think it can be anything to do with the movie itself. Just as a test I used another movie (MPG in this instance which I have used in other movie editors) and tried the same thing.

                     

                    Look again at the actual issue, its not I cannot render the movie, its that the interface becomes corrupt in Expert mode when trying to change the length of the movie by dragging the end of the movie clip. See the attached image

                     

                    Screen Shot 2012-10-10 at 20.57.14.png

                     

                    See that there are two box outlines overlaid upon the track titles 'Audio 2' and 'Video 1'. This is because when I started to drag the end of the movie clip the tracks 'zoomed' in and the box outlines remained. I could change the length of the movies but as the display is corrupt it makes no sense.

                    • 7. Re: Problem editing in Expert Mode
                      ianm2k4 Level 1

                      OK I have found out its nothing at all to do with the movie. This demonstrates the problem. In Expert Mode - no movie loaded - I hover the cursor at the junction of the boxes with the track names and the timeline (ie the vertical bar above the 'ga' in Organiser in the first picture).

                       

                      Screen Shot 2012-10-10 at 21.17.33.png

                       

                      I then click the mouse once and the timeline section zooms in...

                       

                      Screen Shot 2012-10-10 at 21.17.39.png

                       

                      I click the mouse again (note I havent moved it) and...

                       

                      Screen Shot 2012-10-10 at 21.17.45.png

                       

                      This is the issue I am seeing!!! It may be a driver issue but how do you update the video drivers in Mountain Lion.

                      • 8. Re: Problem editing in Expert Mode
                        Steve Grisetti Adobe Community Professional

                        As long as your OSX updates are all installed, you've done all you can do, ianm. That's the good news and the bads news about Macs.

                         

                        Mountain Lion is a fairly fresh operating system and it's possible it hasn't got all the bugs worked out yet. And then same could said of the 64-bit version of Premiere Elements Mac.

                         

                        Unfortunately that means that we just need to wait for the powers that be to work this out. Sorry I can't be of more help. As I said, it's not an issue I'm seeing -- and I've not got nearly the hardware you do.

                        • 9. Re: Problem editing in Expert Mode
                          ianm2k4 Level 1

                          Yeah I have come to that conclusion already.. But does anyone else have this issue? If I am alone its something on my mac and I can try to work out what it is, if its everywhere then its a problem adobe or apple need to sort?

                          • 10. Re: Problem editing in Expert Mode
                            Steve Grisetti Adobe Community Professional

                            Ian, what are you clicking on that's making the program zoom in? You're not using the timeline zoom controls. They don't change.

                             

                            You're really just clicking your mouse and it's zooming in?

                             

                            Are you using a mighty mouse or a non-Apple mouse? I can't for the life of my duplicate what you're seeing, but I tend not to use the mighty mouse. Maybe I should give it a try.

                            • 11. Re: Problem editing in Expert Mode
                              Steve Grisetti Adobe Community Professional

                              Nope. I've tried every possible click and key combination and I can't duplicate that. Weird!

                              • 12. Re: Problem editing in Expert Mode
                                Steve Grisetti Adobe Community Professional

                                One thought: You haven't got any features set up in the Accessibility options in the System Preferences on your Mac, do you? Some of the Zoom settings could be triggered by a mouse click.

                                 

                                Open your System Preferences to Zoom and see if anything besides Smooth Images is checked.

                                • 13. Re: Problem editing in Expert Mode
                                  ianm2k4 Level 1

                                  I am using the trakpad thats all. Yes I am just clicking the mouse, not moving it at all. I am clicking on the vertical line that separates the boxes that contain the timeline names (Audio/Video etc) and the box that actually contains the timeline. Its the vertical line above the 'ga' in Organiser (in the first picture) ie the right hand end of the box containing the word Video x or Audio x (but only in the first picture). I then dont move the mouse just click it again and it zooms again, click it again and it zooms.. this goes on until I get bored of clicking it. Note I do not move the mouse at all once I have put it on the line the first picture. After the first click because of the zoom effect its not on the line.

                                   

                                  No I dont have any accessibility settings setup. Only the Smooth Images is checked in Zoom.

                                  • 14. Re: Problem editing in Expert Mode
                                    Steve Grisetti Adobe Community Professional

                                    Sorry, Ian. Doing my darndest, but I just can get it to do that.

                                     

                                    I'm sure you've restarted. I don't know what else to suggest. Sorry.

                                    • 15. Re: Problem editing in Expert Mode
                                      ianm2k4 Level 1

                                      Thanks for trying.. It must be something I have done. I will try to find out what.

                                      • 16. Re: Problem editing in Expert Mode
                                        Steve Grisetti Adobe Community Professional

                                        I do notice that you've got a lot of stuff running in the background (as indicated by the icons along the top of your screen). Is it possible one of them is causing a conflict?

                                        • 17. Re: Problem editing in Expert Mode
                                          ianm2k4 Level 1

                                          I found what causes the problem. I havent fixed it though

                                           

                                          The problem only occurs on the retina display (I have a Retina Macbook). It does not occur on any attached monitors. At least I have a way of working.

                                           

                                          Thanks though for all your help.

                                          • 18. Re: Problem editing in Expert Mode
                                            Steve Grisetti Adobe Community Professional

                                            Thanks for reporting back, Ian. When you find out the details and how to fix it, please let us know for future reference.

                                             

                                            Is retina a feature that can be turned on and off? I just thought it was a higher resolution monitor.

                                            • 19. Re: Problem editing in Expert Mode
                                              the_wine_snob Level 9

                                              Not sure if the Retina can be turned ON/OFF, but Adobe Photoshop has been having some issues with the Mac Retina displays, and the Adobe engineers are pointing to Mac drivers for that display. Several problems cited on the Photoshop>General Discussions Forum.

                                               

                                              Good luck,

                                               

                                              Hunt

                                              • 20. Re: Problem editing in Expert Mode
                                                Steve Grisetti Adobe Community Professional

                                                The endless loop.

                                                 

                                                Every time Apple upgrades, Adobe blames them for breaking things.

                                                 

                                                Every time Adobe upgrades, Apple blames them for the problems.

                                                 

                                                Don't they realize how much they need each other?

                                                • 21. Re: Problem editing in Expert Mode
                                                  the_wine_snob Level 9

                                                  Yes, there often does seem to be an adversarial relationship there.

                                                   

                                                  Of course, I see things from the PC perspective, so miss a lot. However, I recall many versions of Apple's QT Player for the PC, that broke things for many Adobe programs. That is why I never update/upgrade my QT Player, until lots of reports come from the field, that a certain version plays nice with Adobe programs, about 80% of what's on my computers.

                                                   

                                                  Then, Apple declared war on Flash, and that battle is still on-going, though it appears that Apple won, and even Adobe is by-passing Flash for some things.

                                                   

                                                  Now, I wonder if the Retina display works perfectly with iPhoto, iMovie and FCPx. I would guess that it does. However, when I see several threads on Retina not working well with Photoshop, I wonder what is happening with the code. Chris Cox, one of the Sr. Engineers with PS, has been working with Apple, to get things sorted out, but I have not read any report from him, regarding Retina yet.

                                                   

                                                  Good luck to all,

                                                   

                                                  Hunt

                                                  • 22. Re: Problem editing in Expert Mode
                                                    ianm2k4 Level 1

                                                    Ive found the issue. Its with the scaling of the retina display. Not sure if its an Apple or Adobe issue, but it is probably the lack of Retina support in the Adobe products.

                                                     

                                                    This can be proven by running the display at its native resolution of 2880 x 1800. At this resolution the problem doesn't occur. Not a workable solution as the text is way too small.

                                                    • 23. Re: Problem editing in Expert Mode
                                                      the_wine_snob Level 9

                                                      Thank you for that info.

                                                       

                                                      As PrE 10, PS & PrPro CS 6 came out before the release of the Retina Display, I can imagine that there would be issues, until driver updates, etc.. However, PrE 11 is contemporary with the Retina Display, but wonder how much assistance Adobe got from Apple on that?

                                                       

                                                      Hope that either Apple, or Adobe can get things sorted out, and in a hurry, as the Retina Displays seem very sweet and popular.

                                                       

                                                      Good luck to everyone,

                                                       

                                                      Hunt

                                                      • 24. Re: Problem editing in Expert Mode
                                                        PRE_help Adobe Employee

                                                        Please follow the instructions mentioned in this page and let us know if it solves the expert view timeline display problems on your machines.

                                                        • 25. Re: Problem editing in Expert Mode
                                                          ianm2k4 Level 1

                                                          That worked a treat and sorted it out.

                                                          Thanks

                                                          Ian

                                                          • 27. Re: Problem editing in Expert Mode
                                                            mnwtucker

                                                            Hi--does anyone know if the handlertimeline zip file solution listed in this thread should work on Premiere Elements 10 also?  I've tried it a couple of times and my PE10 just refuses to open and it gives me a long error message.  I've also done a complete uninstall and reinstall etc. 

                                                             

                                                            If the answer is "no, this solution in this thread doesn't work with 10", is there an alternate solution (other than upgrading to 11!)?

                                                             

                                                            Many thanks,

                                                            Matt

                                                            • 28. Re: Problem editing in Expert Mode
                                                              the_wine_snob Level 9

                                                              Matt,

                                                               

                                                              Only a guess here, but the "Expert Mode" was not added until PrE 11. Before that, the View Modes were "Timeline," or "Sceneline." Similar to PrE 11's View Modes, but different.

                                                               

                                                              Good luck,

                                                               

                                                              Hunt

                                                              • 29. Re: Problem editing in Expert Mode
                                                                mnwtucker Level 1

                                                                Thanks Hunt. I appreciate the difference, but my problem still remains.  What's amazing is that I've spent quite a bit of time searching the web on my issue for Prem elements 10, and can't find any references to it.

                                                                 

                                                                Surely I can't be the only user of elements 10, with a retina display who is experiencing this issue annoying zoom issue.

                                                                 

                                                                I've also tried adjusting the display res with no success.

                                                                 

                                                                Guess I'll have to keep searching, and saving for the pro version.

                                                                 

                                                                Thanks,

                                                                Matt

                                                                • 30. Re: Problem editing in Expert Mode
                                                                  the_wine_snob Level 9

                                                                  Unfortunately, The Mac Retina displays, and their drivers, have caused a lot of problems with Adobe programs, and not just the Premiere family, but also Photoshop.

                                                                   

                                                                  According to Chris Cox, Sr. Engineer for Photoshop, Apple is working with Adobe to get things fixed.

                                                                   

                                                                  Hunt

                                                                  • 31. Re: Problem editing in Expert Mode
                                                                    mnwtucker Level 1

                                                                    Thanks Hunt.  I wasn't aware of that.  Appriciate the info.

                                                                     

                                                                    I'll sit tight for a while then.

                                                                     

                                                                    Matt