Audio not playing in Preview

[BigRedK9]

I have a slide that audio was recorded within Captivate.  When I play the slide the audio does play, but when I preview/publish, the audio is not there.  I have three caption boxes that fade in during the slide presentation.  Not sure if this could be affecting it.  Any ideas out there?

[RodWard]

Check under Preferences > Project > Publish Settings to see if the box for Include Audio is checked.

[BigRedK9]

Thanks.  It was checked.  My impatience won out and I re-recorded the audio for that slide and it now works fine.  Thanks for your assistance

[Spamhunter]

I can't do that as I am using an audio file provided by my client. Otherwise I have exactly the same problem: 1 audio file of many that will play fine in the project but not in the project preview.

Any other ideas?

[RodWard]

There may be an issue with the audio file itself.  Try creating a new Blank Captivate presentation and insert that same audio file into a slide there.  Publish to test whether the same audio file works in a different CPTX.

[Spamhunter]

Thanks.

In fact, the file exported & played in the published project, but still not in the project preview.

It's originally a .wav but exports as a renamed.mp3, so there might be something in that. What's strange is that the same file played in the un-captioned source cptx. Once the closed captions were there it started misbehaving (not only audio not playing but CCs jumbling up on this particular slide every time I re-opened it!)

[RodWard]

is this audio added to the slide or to an object ON the slide?

Which particular preview method are you using?

[Lilybiri]

When publishing the wav-files will always have to be compressed and becom mp3 files, similar to vompressing images.

Are you publishing to HTML5? If yes, and you are creating a non-responsive project, the only Preview method that iwill use HTML5 output is Preview HTML in B rowser (F11). Flash is used for the other Peview methods, also for Preview Project. Maybe the pronlem is linked ith the Flash Player?