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Published topic is blank until I right-click

New Here ,
Oct 11, 2012 Oct 11, 2012

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We have several projects published with either RH9 or RH10 and viewing them in IE8. Some of the topics are short and link to other topics in another project. The content looks like this:

For information on this topic, please refer to the System online Help.

To view the topic in this window, click here.

The Link to path in the here link is /htm/imd/imtof09.htm and htm is the root folder of all the projects on our server. The links are also set to display as Same Frame.

So...the problem is that when you click one of these links, the target frame shows up as blank and the frame borders blink rapidly. Only when you right-click that frame or the TOC frame will the topic appear as it should.

This does NOT occur for links to other topics in the same project.

At first we thought this was only occurring with projects published with RH10, but it's also happening with RH9.

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Adobe Employee ,
Oct 12, 2012 Oct 12, 2012

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Hi,

have you merged these two projects or are you just keeping the linked files with this strcuture.

And in the Root Folder under HTM have you placed all the Published Webhelp files from project 2, where this "Click here" link points to?

Thanks,

Anjaneai

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New Here ,
Oct 15, 2012 Oct 15, 2012

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Anjaneai,

We are not merging the projects. The root folder HTM contains all the published WebHelp files.

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LEGEND ,
Oct 15, 2012 Oct 15, 2012

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Can you tell us what is in the /htm/imd directory? Is your webhelp output in /htm but there are links to other projects in /htm/imd?

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New Here ,
Oct 26, 2012 Oct 26, 2012

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Sorry for the delay in responding, RoboColum(n). The /htm/imd directory contains the WebHelp output files for the imd project only and it does have links to other project outputs.

Here is some more info that could be useful: The problem may only occur if you click the link when the topic is in the help frames, not when the topic is full in a browser.

Here is the Javascript error:

Message: Object doesn't support this property or method
Line: 32
Char: 3
Code: 0
URI: http://192.168.5.188/htm/imd/whproxy.js

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LEGEND ,
Nov 01, 2012 Nov 01, 2012

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OK. Now it is my turn to apologise for not responding. Just back from a week away.

I am wondering if you are using a Frameset to display your output. Could you please post a picture of what you are clicking on and the resulting message.

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New Here ,
Nov 01, 2012 Nov 01, 2012

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Yes, we are using a frameset. See what happens before:

before.gif

and after I click the here link:

after.gif

The black lines indicate that those borders are quickly flashing as if the screen is constantly refreshing at a rate slow enough to see.

As it turns out, I myself am going away tomorrow for a little over a week.

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LEGEND ,
Nov 02, 2012 Nov 02, 2012

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So is the imtof09.htm file located inside your RH project or is it somewhere else on the server?

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