2 Replies Latest reply: Oct 12, 2012 1:37 PM by mikeklar RSS

    Acrobat X Pro will load one file, but crashes when loading a second file

    mikeklar Community Member

      This problem has existed since upgrading from Master Suite CS5.5 to Master Suite CS6.

      It will open a new file, but not a second, any attempt to do so causes it to crash.  Hence, requires it to be exited and restarted and only then will open the desired file.  This occurs with either PDF files loaded on a drive or viewed in Internet Explorer. 

      In addition to the latter, when converting a file from Internet Explorer  (i.e. for printing) it will convert the first attempt, but not any ensuing ones and again requires Internet Explorer to be shut down and restarted.

      Again, none of these issues existed prior to installing CS6. 

      Does anyone else have this problem?

      Cheers,

      Michael