I have a similar problem. ADE doesn't recognize my e-reader (Leqtor = EB600 Netronix) and then I can't authorize this device for my ID Adobe Account. At last, it means I can't read the book with DRM I have bought, and I get the error "Please activate device first".
The issue is because your ereader is not supported by ADE. Look
the list of supported devices. So, yes, you can't read the ebook with DRM
on your ereader. You CAN read it, however, on your computer. The ereader
may say or infer that you can use it with ADE, but if it's not on the list,
then ADE has not tested it and confirmed that it will work. You could try
to contact the supplier and see whether or not there's some other way to do
this, such as software that runs on the EB600 that will interface with
ADE. If there is, then you are at the mercy of the company that wrote it.
Thank you for your answer. However, my e-reader is supported by ADE (Netronix EB600 is in the list of supported devices). I have installed ADE in two different computers, with Windows XP and Windows 7, and the e-reader with the version 1.12.10, and I can't authorize the device (really, ADE doesn't realize the device exists). Maybe the device was authorized in 2009, when I bought it, but I don't remember the ID Adobe Account I used then. Is it possible the device can't be authorized in two different ID Adobe Account? However, I want to read my e-books in my reader, and reading them only in my PC is not an option.
If ADE does not see it, and you think it's supported, then let's step back
a level. You've done this before, so I don't mean to insult your
Make sure that the ereader is recognized by your computer first. Plug it
in and watch the screen. If your computer recognizes that it's there, the
screen will tell you that it's connected. Then, start ADE and see if it
appears on the bookshelf. The ereader screen should tell you something
also when both are talking to each other.
Remember that 'authorizing' a device can mean a couple of things. To start
with, it means you have registered it with the manufacturer and they have
written a small ID file on the device. Also, it would mean that ADE has
seen it and has stored some information about it so that ADE can interact
with it. This information is 'permanent' in the sense that ADE will
compare the stored information to the user information about ADE, so if
they're different, you can have an issue because the device authorization
and the ADE user information are not the same.
You can try to use the control key combination of CTLSHIFTD when the
device is connected to see if it will allow you to 'deauthorize' the
ereader. You might not see any results on the screen. Then, close ADE and
detach the ereader logically from the computer via the 'Eject' function, or
the 'Safely Remove Hardware' function in Windows. Watch the ereader screen
and do not unplug it until it tells you it's done processing content, if
that's what it says. Then, plug it back in, watch that Windows sees it via
the ereader screen's messages, start ADE and see if ADE asks you to
Thank you again for your new answer. I have tried the "Ctrl-Shift-D" procedure, but it still doesn't work. I'll try to contact with the manufacturer. Wish me good luck.
Thank you "Frustrated", the right solution in my case is "Ctrl-Shift-D" procedure.
Thanks that is the right solution.
I'm getting the same error message as you. my e-reader is recognized but the computer is not authorized. I tried CLICKING HELP but I get as far as the activation server error that you mention. It will retry but I keep getting the error message E_AUTH_NO_READY.
Oops! Sorry, I should have tried the CTRL+SHIFT+D. It does work.
Came here with the same problem, and CTRL+Shift+D worked like a charm. I uninstalled a previous version of ADE as well as the 1.8 beta and then installed the new 2.0 ADE which must have borked my authorizations.
OK, so I've had the same issue with my Nook (simple touch). I tried the ctrl-shift-D, which allowed me to authorize both devices, but I still can't read library books on the Nook - says "user not activated". Any ideas on what could be going wrong, and how to fix it? I'm using ADE 2.0 (maybe a bad mistake), and this is driving me nuts!
Figured it out - needed to delete a file on the Nook (adobe_digital_editions). Why did this have to be so complicated?
There are multiple parts to 'activation'. If you have not registered your
Nook, then you will get the message you got. Authorization of the device
is not the same thing. When you go to B&N to register the Nook, a good
suggestion is to use your Adobe ID - simplifies things later if you have to
Hope this helps!
I appear to have a similar problem to those mentioned above, but have stalled at authorizing my computer, I have yet to plug in the E-Reader..
The instructions given to me by the Sony Store where I purchased my e-reader (Sony PRS-T2) state:
- Install ADE
- Create Adobe ID - (Which I already have, and have confirmed is valid - I am greeted with my full name upon signing in..)
- Use Adobe ID to authorize computer... Problem..!
When trying to authorize my computer - through ADE - Help - Authorize Computer, it gives the error message: Activation Server error
code : E_AUTH_NOT_READY
(is this a different error to "E_AUTH_NO_READY" as refered to above? <note "NOT" vs "NO"> Also I live in Australia - would this make a difference..?)
The instructions from Sony then go on to installing "Reader for PC" software, before connecting the e-reader and proceeding to authorize the reader itself.
I have tried the 'CTRL+Shift+D' solution mentioned above - to no effect. Does that only work when the E-Reader is connected..? And would that only Authorize the Reader itself, or the computer aswell..?
Somebody, Please Help! I love reading, but at the moment, it seems I have just bought an expensive paperweight..!
My wife's older Sony (PRS-350) requires the Sony Reader for PC software to be installed before it will be seen by ADE.
Installing Sony Reader also installs a device driver; it is actually only this device driver that needs to be around for ADE/Sony combination to work.
The Sony will still be recognized as a Windows drive without the Sony driver, eg for copying non-DRM ebooks ( http://www.gutenberg.org/ etc)
You don't need ADE for that, either. I find Calibre is easier to get on with than ADE or Sony Reader where you don't have DRM. ( http://calibre-ebook.com/ )
If you are using Adobe DRM and ADE
- ctrl-shift-D is to deauthorize ADE on the computer; necessary if it is already authorized 'wrong' prior to authorizing as you want it. That does not require any eReader plugged in.
- ctrl-shift-E is used to deauthorize a plugged an eReader that is plugged in and recognized by ADE; again only needed if it has been previously wrongly authorized.
I don't think being in Australia should be an issue (I live in UK). I hear ADE sometimes throws wobblies transferring DRM eBooks if your computer and eBook reader are on different timezones, though.
There are issues with my Sony and ADE2.0 when using Overdrive library books; best resolved for me by using v1.7.2.
Also, another forum poster http://forums.adobe.com/thread/1140806?tstart=0 had E_AUTH_NOT_READY issues resolved by 1.7.2.
In fact, not using v2.0 resolves lots of issues; http://forums.adobe.com/thread/1141504?tstart=0
I can't promise it will resolve your problems, but worth a try.
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Thank you so much sjpt! Between you and my husband, problem solved! I did need to deauthorize and had tried CTRL+Shift+D myself, but in the wrong screen, apparently.. Do it in the right screen and it works like a charm! Again, many, many thanks
I am having the same problem
i am using a laptop computer with windows 8
adobe editions 4 worked for about 20 minutes then stopped working
i uninstalled it and installed a lower version and then it wouldnt allow me to authorize the computer
i had authorised the computer without adobe acount at first
can anyone please offer me some assistance
I have used my NOOK GLowlight and it worked downloading bks from public lib.
Tried this weekend, would not let me. Have spent hours with Barnes and Noble people, etc. Uninstalled ADE, reloaded 3.0, took off, tried ADE2.0, still getting not authorized. ( the computer.) I have an AD ID, cannot make a second acct. as recommended in another answer, as they have my email will not let me create a second acct.
When I plug in NOOK to Computer( MAC) it says you may now safely move files from your PC to your NOOK.
It worked before, BUT I did download the new OS System inbetween when it worked and now.
Frustrated, as this was a gift from my daughter and now I cannot use.
any other suggestions greatly appreciated before Adobe opens tomorrow.
What is the error message you are getting ?
From your forum I was able to get the books to load.
The NOOK was authorized and the library was connected but the computer was not authorized, yet I was not able to authorize as it would not let me click on it.
I Figured out it was the fact that the new OS system was downloaded to the MAC, therefore skewing up the authorization. Had to reload ADE 2.0 and also CTRLshiftD, to talk old authorization off, put on new one, with same ADE ID though.
A bit of a headache for sure, but am reading books now. Hope this works next time I try to borrow again.
thank you for quick response though.
I've just spent a whole evening trying to authorise a sony reader on an apple mac. Everything worked last week using windows, tonight I just got the 'e-auth' msg all the time. Changed adobe password through book store site without result. Went to adobe's own website, changed password - worked, authorised mac straight way, downloads worked. Weird.
Please assist, i seem to have "authorised computer without an ID" and now I cannot read the eBook I purchased - this is so frustrating!
can someone help....pleeeeeeeeeeeeeeeeeeeeeeeeeeeeese
I have a similar problem. I have an old Kobo reader that I had been using and now have a new Kobo Auro H20. I have adobe all set-up on my computer but when I plug in my new reader and connect nothing happens. I went to Adobe and CTLSHIFTD and the message came up 'erase computer authorization' so I didn't do it. Am I having this problem as it is looking for my old Kobo and how do I correct it? Thanks.
I am having a similar issue. I have downloaded the new Adobe Digital Editions, I do Control Shift D and get the message to de authorize by logging in, but it does not recognize my password. How do I reset my password to get this thing to work.......5 hours working on this. It is ridiculous!!!! Not even a button to say "I forgot my password" Somebody, anybody help? BTW, I haven't forgotten my password, Adobe isn't recognizing it!
I had to download the new Adobe 3.0 before it worked
Sent from my iPhone
Thank you, Colleen. Just wondering what Operating System your using. I am using Windows 7, Desktop.
We are using Windows 10. I worked on it for hours as well and finally updated Adobe shut computer down and restarted. So frustrating.
Sent from my iPhone
Well, I just removed 4.0 again, but I'm not going to try 3.0 because my library website is down for the weekend, now, so I won't be able to test it out. til Monday. It is very frustrating. Don't know why they just can't do an upgrade to the original Adobe and make it simpler for everyone.
Yep, this is going on 7-8 hrs I've put in also. and more to come-- Gottobeabetterway!
So glad to hear that you finally got it up and working, though
I was also online with Kobe support. You might want to try that
Sent from my iPhone
I use a Nook Tablet; I will get online with them next week when my library is up and running again, so I have all available.
Thanks for the info. Didn't think of that, but I'm sure it will tie in somehow.
Hello Colleen: Just wanted to catch you up. After many frustrating hours/days of installing and uninstalling ADE 3 and 4
and working with registry files and unauthorizing and authorizing my computer and Nook Tablet, I have FINALLY managed to get ADE 3 to work on my Desktop and the Nook Tablet. The final step in getting it to work was a tip on the Overdrive website from the Library: Be sure that if you are using Firefox to go into Firefox Options and be sure Firefox is using Digital Editions 3.0 to open the file and WALAA!!!!!! I can now download books to my Desktop ADE 3.0 and transfer to my Nook Tablet. The same probably applies to IE and Chrome and any other browser's settings.
I DON"T CARE if I ever get 4.0 or whatever the latest version of ADE is. I wish I could list the steps I performed in the order I performed them so I could help others get this mess straightened out, but I am so ******* exhausted mentally from this process, I don't know the answer to that. If I ever get my thoughts and processes back and can figure out the steps, I will certainly post them, however for right now I am now SO DONE with this!!!!!
Anyway, I just wanted to thank you again for your post about 3.0.
WOW! Glad you were finally able to figure it out. It should not be that difficult. They should give all the possible problems up front when selling the product or at least have someone that can help.
I will be in no hurry to get another reader as they are a PITA to setup.
Merry Christmas to you and your family as well. It's been nice chatting.
As much as I hate to admit it, it was not all ADE problems. Windows 7 presented some issues as well as Firefox and Overdrive. None of the synced with the other.
But as you indicated, they should give a step by step guide to upgrading, i.e. to start with:
1. Remove all previous versions of ADE from Hard Drive AND Nook
Or set their install to automatically do it, then tell you at what point you plug the Nook into the Hard Drive so it will be unregistered or registered.
The Barnes and Nobel People actually suggested to me to upgrade to a different Nook! That was NOT an option. I'm with you. It was a PITA.
Nice chatting with you, also Colleen.