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1. Re: Clips spontaneously go offline in C5
John T Smith Oct 12, 2012 2:59 PM (in response to seiurus)>possibly since I bought and use a new external hard drive
The truth is sometimes in the details... so, what are the details of that new drive?
USB-eSata-Firewire connection?
Brand/model drive and drive enclosure?
Do you unplug/replug the drive between editing sessions?
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2. Re: Clips spontaneously go offline in C5
seiurus Oct 13, 2012 7:59 AM (in response to John T Smith)Thanks for your reply John,
The drive is a Western Digital MY Book, 1.5 TB external drive. USB3. I do not plug-unplug between sessions, but I often
turn off all drives after turning off the computer (I have them plugged to power with toggle switches).
I am trying something else now. I had been using 4 external USB drives all at once, and cobbling files from all of them
for a single project. I have now copy/pasted files from some of the drives and consolidated them onto just one, reimporting
and using files from just two of the drives. Also, two of the drives were full enough to have generated a red line
on the capacity icon. I deleted stuff to fix that too. Maybe that will help.
Steve Siegel
mobile (305)343-2179
answering service 24/7 (305)865-9861
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3. Re: Clips spontaneously go offline in C5
John T Smith Oct 13, 2012 8:58 AM (in response to seiurus)Turning the drive off is the same as unplugging... since when you turn the drive back on Windows "sees" it again as "new" hardware
When you turn off/on... does the drive letter ever change?
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4. Re: Clips spontaneously go offline in C5
seiurus Oct 13, 2012 7:46 PM (in response to John T Smith)John,
I spent the whole day on the phone with Hewlett Packard over this. They couldn't figure it out. Of course their solution to everything is System Recovery. I finally tried running PPro with the same data from the same hard drive on a different computer. Same problem! I changed the USB cable to the external drive and have had no trouble since. I think you were barking up that tree, so thanks.
Steve Siegel
mobile (305)343-2179
answering service 24/7 (305)865-9861


