2 Replies Latest reply on Oct 16, 2012 5:25 AM by conmolbry

    Adobe updater won't update EM CS6

    conmolbry

      Ever since I got the CS6 web design suite, all updates across programs have gone fine except for Extension Manager. The update fails for it every time. The error log says:

      Adobe Extension Manager CS6 Update

      Installation failed. Error Code: U44M1P7

       

      I asked about this in an earlier forum and the couple things to try that were suggested didn't work, then I just got silence so trying again since the problem persists. Any help is appreciated.

        • 1. Re: Adobe updater won't update EM CS6
          Carl Sun Level 4

          To make sure the update successful, the Extension Manager CS6 GM build (6.0.0.412) or 6.0.1 update (6.0.1.26) or 6.0.2 update (6.0.2.40) should have been installed (You can click menu item "Help"->"About Extension Manager" to know which version you are using) , and all files under the installation folder should be intact. There have been some users in this forum said that they failed to update EM, most of them have deleted non-mother-tongue resource files from Extension Manager installation folder. If the version is not what I mentioned above or you have deleted/modified some files, you will have to reinstall Extension Manager (from http://www.adobe.com/exchange/em_download/) then update it.

           

          You can also generate log files to help troubleshooting, refer to http://forums.adobe.com/message/4431136#4431136 for details.

          • 2. Re: Adobe updater won't update EM CS6
            conmolbry Level 1

            I never messed with the folders or files for Extension Manager as part

            of my suite. I did go ahead based on your note and downloaded and

            installed over my existing EM. That seemed to have worked, updater just

            successfully updated it to the latest version. Thanks for your help with

            this.