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Does the audio meter move when the clips are playing back inside the timeline but no sound is actually coming out? Or does the meter not move either?
Anyways though, I'd recommend to check the following settings. Go to edit>preferences>audio output> then click ASIO settings and verify it has the correct speaker/sound device selected.
Then once you have confirmed this is correct, open preferences up again and check under the "playback"setting and then under then under audio device and make sure it's set to "adobe desktop audio". (Unless you have a custom setup) then you'll want to make sure that option is selected instead.
Thanks for bringing that up -- I should have mentioned that there is no activity on the audio meter. I checked those settings and nothing needed to be changed, from what I could tell. Still having issues.
Okay what type of footage is it your using? Also when you open Premiere up do you see AVCHD sequence presets or are you missing certain sequence presets?
Try to perform the first fix on this link if you're using AVHCD footage and there isn't any audio. So basically you'll go to help> and make sure your version is activated. If it says deactivate then you'll know it's activated. If not though, then go ahead and reactivate.
I'm using h264 files straight from my 5D -- no transcoding to other codecs or anything, which has worked in the past.
My copy of Premiere is activated.
When you launch Premiere do you see AVCHD sequence presets listed? If you don't then you're going to need to reinstall most likely, this will fix the issue of not having sound. For some reason it appears Premiere has been having this issue on certain peoples systems. Since your using AVCHD footage I'm almost postive that this is the issue. If you're missing AVCHD presets when you launch Premiere then this will answer our question.