3 Replies Latest reply on Oct 16, 2012 3:42 AM by VDOSurfer

    Why is Adobe Premiere Elements 11 producing a Runtime Error


      The down load and install went fine. The opening screen comes up fine. I can click on Organizer and it opens up fine. When I try to open up Premiere and select a new project I get a Premiere Elements Debug Event "Premiere Elements has encountered an error" Src\Core|Preferences.cpp-338

      After that I get a Runtime Error "this application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.


      Operating system XP version 5.1, Service pack 3, 4 gigs ram

      directX version 9.0

      quicktime version 7.71