I think your camcorder is an HDV one, as my HDR HC9E.
I use the settings Pal/HDV.
I think you could try another way to capture video :
- if you are on Windows, you could use windows movie maker which is available on XP and Vista and
pre-installed often, or you can load it on Win7. Or Windows live movie maker.
- if you are on Mac, iMovie captures perfectly HDV and recognizes the camcorder.
If you get same results, maybe it will be linked to your firewire card.
If everything works fine, you may then import the video in Premiere Elements for video editing,
to have a workaround...
I tried your suggestion and imported the video using windows movie maker.
I encountered a problem using PE10 when I used the Get Media > Get Videos/Photos/Audio from: Files and Folders
I then selected the video and a small window with Add Media appears in the centre of the screen. That is as far as I can get as PE10 states under task manager that it is not responding.
Considering I have a camcorder (Sony HDR-HC3E connected via firewire) that is supported by PE10 I'm not impressed by the way it distortes the original.
Any further suggestions would be appreciated.
I suppose you captured the videos by the firewire link.
If the viewing of the files by windows movie maker are OK, it will be a problem
with PREL perhaps linked to the video driver of your PC.
You could then contact Adobe support, by phone or internet. I used a chat with
one of their support people to solve an issue I had, it worked.
Sorry not to be able to help you more.