20 Replies Latest reply on Dec 24, 2012 3:04 PM by lucaquagliato

    Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;

    ymginete Level 1

      I just installed CS6 last night on my laptop and I was super excited to use it.... As I was about to edit a picture, I pressed the Ctrl+T... next thing you know, photoshop cs6 just crashes. O_O. What is wrong?? My OS is Windows 8, photoshop cs6 64-bit, it's the latest version too!... T_T

       

      Screenshot -> http://i45.tinypic.com/v8k3gx.png

        • 1. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
          c.pfaffenbichler Level 9

          Boilerplate-text:

          Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)?

          • 2. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
            ymginete Level 1

            Yep. OS and Photoshop is updated. 13.0.1.1. Seems to be working fine.... until I try to edit a picture, use the ctrl+t and it just crashes. I don't know why. I even restarted my laptop.... still the same. Did the ctrl+alt+shift thing... still the same... :| wonder what's wrong.... =.=". Is it because my OS is Windows 8?

            • 3. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
              c.pfaffenbichler Level 9

              I’m a Mac user myself and even those crash reports mean little to me, but others might be able to deduce the issue from your crash report if you post it here.

              • 4. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                ymginete Level 1

                Whenever that box pops, I'm waiting for the crash reports.... but it doesn't come out. :|. So i'm like "what the heck is going on??".... XD.

                • 5. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                  Level 7

                  Could be win8, could be video card drivers.

                  Without the full crash details (and especially the name of the faulting module) we can't tell.

                  • 6. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                    ymginete Level 1

                    How do I see the crash details?? Coz it isn't showing. =.="

                    • 7. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                      ymginete Level 1

                      Ok I found them using event viewer.... I'll just paste it here.

                       

                      -System

                       



                      -Provider



                      [ Name] Application Error

                       



                      -EventID1000

                       




                      [ Qualifiers] 0



                      Level2



                      Task100



                      Keywords0x80000000000000


                      -TimeCreated

                       




                      [ SystemTime] 2012-10-16T08:28:36.000000000Z



                      EventRecordID44126



                      ChannelApplication



                      Computerymginete-PC



                      Security
                      -EventData

                       



                      Photoshop.exe


                      13.0.0.0


                      4f61c045


                      ig4dev64.dll


                      8.14.10.1930


                      4aba7141


                      c0000005


                      0000000000012b60


                      8dc


                      01cdab692857ead1


                      C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe


                      C:\WINDOWS\SYSTEM32\ig4dev64.dll


                      7a7074c2-176b-11e2-a136-001d72377133

                       

                      -------


                      System

                       



                      -Provider



                      [ Name] Windows Error Reporting

                       



                      -EventID1001

                       




                      [ Qualifiers] 0



                      Level4



                      Task0



                      Keywords0x80000000000000


                      -TimeCreated

                       




                      [ SystemTime] 2012-10-16T08:28:40.000000000Z



                      EventRecordID44129



                      ChannelApplication



                      Computerymginete-PC



                      Security
                      -EventData

                       






                      0


                      APPCRASH


                      Not available


                      0


                      Photoshop.exe


                      13.0.0.0


                      4f61c045


                      ig4dev64.dll


                      8.14.10.1930


                      4aba7141


                      c000041d


                      0000000000012b60








                      C:\Users\ymginete\AppData\Local\Temp\WERD5FA.tmp.WERInternalMetadata.xml


                      C:\Users\ymginete\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe _cd69496d033ea36c1fee54b7c963843df62ef9_0d2cdb95





                      0


                      7b97aed9-176b-11e2-a136-001d72377133


                      97
                      • 8. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                        Level 7

                        OK, so it's a problem with your Intel video card drivers.

                        You can disable GPU support for now and see if it works (after restarting Photoshop).

                         

                        But you need to update the drivers from Intel's website.  If the most recent drivers don't work, then you need to contact Intel and get them more information so they can fix the bug.

                        • 9. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                          Noel Carboni Level 8

                          What model laptop is it?

                           

                          Keep in mind some laptops must be updated with drivers only from the web site of the maker of the laptop, not the maker of the display adapter inside.

                           

                          ymginete wrote:

                           


                          Coz
                          it isn't showing. =.="

                           

                          Just so you know, that particular shortening of the word "because" can be particularly irritating to some folks.

                           

                          -Noel

                          • 10. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                            GusSalvador Level 1

                            I'm having a smilar issue allthough I've noticed Photoshop crashing when using a variety of different keyboard shortcuts. This is becomeing a serious problem as I no longer have access to CS5 photoshop.  Any help would be much appreciated:

                            Problem signature:

                              Problem Event Name:          APPCRASH

                              Application Name:          Photoshop.exe

                              Application Version:          13.0.1.0

                              Application Timestamp:          5022da9d

                              Fault Module Name:          aticfx64.dll

                              Fault Module Version:          8.17.10.1140

                              Fault Module Timestamp:          50134ae4

                              Exception Code:          c0000005

                              Exception Offset:          000000000008a80f

                              OS Version:          6.1.7601.2.1.0.768.3

                              Locale ID:          1033

                              Additional Information 1:          2272

                              Additional Information 2:          2272c432c187f94278b4f38cda0f7ee7

                              Additional Information 3:          62a4

                              Additional Information 4:          62a4198bb3fa75bd12402c3b7f330d54

                             

                             

                            Read our privacy statement online:

                              http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

                             

                             

                            If the online privacy statement is not available, please read our privacy statement offline:

                              C:\Windows\system32\en-US\erofflps.txt

                            • 11. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                              Level 7

                              That's your video card driver crashing (aticfx64.dll).

                               

                              Check with AMD for updates to your video card driver, and follow their instructions on how to update the driver.

                              • 12. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                GusSalvador Level 1

                                I have been using an up-to-date gpu driver. I updated again just to be sure but still have the same problem.  Photoshop crashes when trying to do the simplest tasks.  I need this fixed ASAP.  My old computer crashed and I haven't been able to deactivate CS5 on it so I can use it (Really I'd like to keep it on there once I get it back up and running).  CS5 worked fine using the same gpu?  Any help would be greatly appreciated...this is starting to hurt my bussiness!\

                                Thanks,

                                -AB

                                • 13. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                  GusSalvador Level 1

                                  Error when trying to "Replace Color":

                                  Problem signature:

                                    Problem Event Name:          APPCRASH

                                    Application Name:          Photoshop.exe

                                    Application Version:          13.0.1.0

                                    Application Timestamp:          5022da9d

                                    Fault Module Name:          aticfx64.dll

                                    Fault Module Version:          8.17.10.1140

                                    Fault Module Timestamp:          50134ae4

                                    Exception Code:          c0000005

                                    Exception Offset:          000000000008a80f

                                    OS Version:          6.1.7601.2.1.0.768.3

                                    Locale ID:          1033

                                    Additional Information 1:          a727

                                    Additional Information 2:          a727309e5bd39cfade22824c9aa2ca1e

                                    Additional Information 3:          195b

                                    Additional Information 4:          195b580a30dbdaccda2e3f675320e0d4

                                  • 14. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                    Curt Y Level 7

                                    GusSalvador wrote:

                                     

                                      Fault Module Name:          aticfx64.dll

                                     

                                    This is where problem is.  THis is your video card or driver.  Update driver.

                                     

                                    To check you can go into preferences/performance and uncheck use graphics processor.  If that helps it is video card or driver.

                                    • 15. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                      GusSalvador Level 1

                                      As I said, my driver is up-to-date.  I think I've tracked down the problem however I'm still in need of a fix.  I use dual monitors on my PC.....a commodity that I don't really want to give up.  One monitor through my on-board Intel graphics and one through my ATI Radeon 5770 GPU.  When I have the second monitor enabled (on-board gpu) photoshop reports an error with my ATI graphics card and automatically disables "Use Graphics Processer" in the preferences. However, when I disable the second montior I get no error and Photoshop appears to be running perfectly using the ATI gpu.  Any ideas?  I really don't want to give have to disable my second montior any time I need to use PS.

                                       

                                      Thanks,

                                      -AB

                                      • 16. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                        Noel Carboni Level 8

                                        Gus, I have dual monitors on an ATI card (7850 in my case) and have no such problem.  You should investigate putting both your monitors on the same card and disabling the Intel.

                                         

                                        By the way, ATI released Catalyst 12.10 yesterday.  You may not have the absolute latest ATI driver unless you've *just* installed it.

                                         

                                        I'm not sure it's good though; I've only just started testing it (though I just did verify I don't have any problem doing Replace Color). 

                                         

                                        Since ATI's driver installer package has been known to mix files from older versions up with the stuff it installs now, if just installing the latest version doesn't work for you, you might want to seek out their instructions on how to clean out your old driver then do a fresh install of the latest.

                                         

                                        -Noel

                                        • 17. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                          lucaquagliato Level 1

                                          Same problem here

                                          my video card is up-to-date and everything is working fine in the OS (windows 8 64bit)

                                           

                                          now with adobe bridge I can't open some folders (always the same folders) because bridge crash immediately

                                           

                                          the crash report here:

                                           

                                          Problem signature:

                                            Problem Event Name:          APPCRASH

                                            Application Name:          Bridge.exe

                                            Application Version:          5.0.0.399

                                            Application Timestamp:          4f5ec28e

                                            Fault Module Name:          ig4dev64.dll

                                            Fault Module Version:          8.14.10.1930

                                            Fault Module Timestamp:          4aba7141

                                            Exception Code:          c0000005

                                            Exception Offset:          0000000000012b60

                                            OS Version:          6.2.9200.2.0.0.256.48

                                            Locale ID:          1040

                                            Additional Information 1:          8bb3

                                            Additional Information 2:          8bb3527e96949e7cb83da088a48dd50f

                                            Additional Information 3:          d8c4

                                            Additional Information 4:          d8c43ab3f2c2bfe65b1116b55c73341e

                                           

                                          and also in photoshop, sometimes it crash without a logic. maybe I just triyn to crop an image or I click on "filter" tab..and it crash

                                           

                                          here you are a crash report in example

                                           

                                          Problem signature:

                                            Problem Event Name:          APPCRASH

                                            Application Name:          Photoshop.exe

                                            Application Version:          13.0.0.0

                                            Application Timestamp:          4f61c045

                                            Fault Module Name:          ig4dev64.dll

                                            Fault Module Version:          8.14.10.1930

                                            Fault Module Timestamp:          4aba7141

                                            Exception Code:          c0000005

                                            Exception Offset:          0000000000012b60

                                            OS Version:          6.2.9200.2.0.0.256.48

                                            Locale ID:          1040

                                            Additional Information 1:          e7d4

                                            Additional Information 2:          e7d4a2c3424f381ca566ec2bd8eaa9f9

                                            Additional Information 3:          7ec9

                                            Additional Information 4:          7ec97051d660c9b841fb42e09b802265

                                           

                                          this is a big problem for me, I need to work with this!

                                           

                                          I tried also to go to the preferences, and this is what I see there

                                           

                                          screen.jpg

                                           

                                          so it's a problem of my pc? but why I have problem only with photoshop and bridge? and only with certain files/folders..?

                                           

                                          thank you, bye

                                           

                                          L

                                          • 18. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                            Noel Carboni Level 8

                                              Fault Module Name:          ig4dev64.dll

                                             

                                            Intel Graphics display driver.

                                             

                                            You'll want to see if you can find a better driver for your hardware. 

                                             

                                            Your alternatives are to use a different graphics card, and/or a better OS.  Windows 8 is still very new, and it's kind of a poor successor to Windows 7 anyway.

                                             

                                            -Noel

                                            • 19. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                              Level 7

                                              You are running Photoshop 13.0.0 -- you should be on 13.0.3 or 13.1.1.

                                               

                                              But the crashes are in the video card driver - it needs to be updated from the GPU maker's website.

                                              • 20. Re: Photoshop CS6 crashes after using the Transform tool (Ctrl+T). Help! ;; ^ ;;
                                                lucaquagliato Level 1

                                                Thank for the reply Chris, I solved the problem 5 minutes ago..

                                                 

                                                some video card (like mine crappy intel 965 integrated) in windows 8 have problem with driver downloaded from the system automatically, and you need to DOWNGRADE to windows 7 driver.

                                                 

                                                here it is a link to a useful discussion on the intel website. http://communities.intel.com/message/166171#166171

                                                 

                                                everything is working fine for me, now

                                                 

                                                thanks and bye bye!