7 Replies Latest reply on Oct 21, 2013 1:17 PM by carmstrong84

    Indesign crashes when updating incopy content

    Ian P65x

      I'm having a lot of bother with (Mac) Indesign CS6 crashing when updating Incopy content. The problem first appeared after upgrading from CS4 to CS6 on OSX 10.6.8.

      I've since upgraded to Mountain Lion (10.8.2) and the problem still persists (with fully updated InDesign 8.01 and Incopy).


      Incopy is Windows version if that has any bearing on the issue.


      The crash occurs when opening an Indesign document with Incopy content that has been edited. I can open the document if I choose not to update content, but ID will subsequently crash if I choose to manually update the content from the assignments dialog. This doesn't happen with all my documents - perhaps about 1 in 4 with Incopy assignments.


      I can place the ICML files in a new Indesign document without incedent. In other words the ICML files don't appear to be corrupt.


      Suggestions anyone?



        • 1. Re: Indesign crashes when updating incopy content
          BobLevine MVP & Adobe Community Professional

          Copy the crash report to Pastebin.com and then post the link to that here.



          • 2. Re: Indesign crashes when updating incopy content
            Ian P65x Level 1



            Thanks. Here's a link to the crash report: http://pastebin.com/XmK3qARr



            • 3. Re: Indesign crashes when updating incopy content
              amyphifer Level 1

              Hi all,

                I am having the same problem.  My editor used inCopy and I have upgraded to inDesign CS.

                For the past few days I have been able to send her assignments and she has edited them and sent them back-- and I am able to open them and update the content in my inDesign files.

                But yesterday the returned assignments all started crashing inDesign.

                It would be great to find out what the problem is.



              • 4. Re: Indesign crashes when updating incopy content
                amyphifer Level 1

                I got another crash.  This time just on trying to launch inDesign.

                Below is the report.  If anyone can help it would be very appreciated.


                Process:     Adobe InDesign CS6 [621]
                Path:        /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
                Identifier:  com.adobe.InDesign
                Version: (8010)
                Code Type:   X86 (Native)

                Parent Process:  launchd [172]

                User ID:     505


                Date/Time:   2013-02-14 13:25:08.237 -0500
                OS Version:  Mac OS X 10.8.2 (12C60)

                Report Version:  10


                Interval Since Last Report:      3983 sec
                Crashes Since Last Report:       2

                Per-App Interval Since Last Report:  2270 sec

                Per-App Crashes Since Last Report:   2

                Anonymous UUID:                  B8865CAA-B81B-3211-BACA-1F5C06EF8F47


                Crashed Thread:  0  Dispatch queue: com.apple.main-thread


                Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

                Exception Codes: 0x0000000000000001, 0x0000000000000000


                Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                0   PublicLib.dylib          
                0x016c5372 ProtectiveShutdown::~ProtectiveShutdown() + 278
                1   PublicLib.dylib          
                0x016c53f5 ProtectiveShutdown::~ProtectiveShutdown() + 17
                2   ObjectModelLib.dylib     
                0x016082d2 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 28162
                3   ObjectModelLib.dylib     
                0x0160691c ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21580
                4   ObjectModelLib.dylib     
                0x015f70c3 0x15d6000 + 135363
                5   ObjectModelLib.dylib     
                0x015f5742 0x15d6000 + 128834
                6   ObjectModelLib.dylib     
                0x0160566f ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16799
                7   ObjectModelLib.dylib     
                0x016024ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074
                8   com.adobe.InDesign       
                0x00001dc2 main + 82
                9   com.adobe.InDesign       
                0x00001d55 start + 53


                Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                0   libsystem_kernel.dylib   
                0x942f49ae kevent + 10
                1   libdispatch.dylib        
                0x9a59ec71 _dispatch_mgr_invoke + 993
                2   libdispatch.dylib        
                0x9a59e7a9 _dispatch_mgr_thread + 53


                Thread 2:

                0   libsystem_kernel.dylib   
                0x942f38e2 __psynch_cvwait + 10
                1   libsystem_c.dylib        
                0x9374c289 _pthread_cond_wait + 938
                2   libsystem_c.dylib        
                0x9374c512 pthread_cond_timedwait_relative_np + 47
                3   com.apple.CoreServices.CarbonCore0x99e496ad TSWaitOnConditionTimedRelative + 177
                4   com.apple.CoreServices.CarbonCore0x99d95b9b MPWaitOnQueue + 261
                5   PMRuntime.dylib          
                0x005b9581 SetVSizeBaseline(unsigned long) + 1473
                6   com.apple.CoreServices.CarbonCore0x99e1ca7b PrivateMPEntryPoint + 68
                7   libsystem_c.dylib        
                0x93747557 _pthread_start + 344
                8   libsystem_c.dylib        
                0x93731cee thread_start + 34
                • 5. Re: Indesign crashes when updating incopy content

                  I'm having the same problem too. Editors making changes in InCopy CS6 and saving fine. They can reopen the file and all their changes are still there. When I open the file in InDesign CS6 and allow it to update the assignments, it crashes. If I don't let it update, but then manually re-place the text from the ICML files, it works, so neither file seems to be corrupt. These are all new installations on new iMacs.


                  Any help much appreciated!

                  • 6. Re: Indesign crashes when updating incopy content
                    BobLevine MVP & Adobe Community Professional

                    Again...PLEASE do not post crash reports here.


                    Use pastebin.com.



                    • 7. Re: Indesign crashes when updating incopy content

                      I am having a similar issue. From InDesign CS6, when I try to update assignments, InDesign crashes. I am able to check in/out the InCopy file fine, just the update the content function does not seem to work. I do not receive any other error message except the Adobe InDesign CS6 has stopped working.


                      I don't want to have to Unlink the Connection, recreate a new InCopy file and relink to InDesign. Is there a solution to update content in Design?


                      Any help is appreciated.