5 Replies Latest reply: Oct 21, 2012 9:41 AM by mrbeeye RSS

    Adobe Reader XI has stopped working

    mrbeeye Community Member

      Windows 7 Enterprise x64 with SP1 and latest updates.

      Setup file: AdbeRdr11000_en_US.exe; size: 37,868,688 bytes; MD5 hash: bddd3d06af44ff7497f2c5125553a5ba.

      First installation attempt was upgrade (without uninstalling prior version), second attempt was after uninstalling faulting Adobe Reader XI.

       

      Untitled.jpg

      Event ID 1040

      Beginning a Windows Installer transaction: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\AcroRead.msi. Client Process Id: 464.

       

      Event ID 0

      The description for Event ID 0 from source AdobeARMservice cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

      If the event originated on another computer, the display information had to be saved with the event.

       

      The following information was included with the event:

       

      Service started

       

      Event ID 1042
      Ending a Windows Installer transaction: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\AcroRead.msi. Client Process Id: 464.

       

      Event ID 11707

      Product: Adobe Reader XI -- Installation operation completed successfully.

       

      Event ID 1033
      Windows Installer installed the product. Product Name: Adobe Reader XI. Product Version: 11.0.00. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.

       

      Event ID 1000

      Faulting application name: AcroRd32.exe, version: 11.0.0.379, time stamp: 0x505fd19e

      Faulting module name: lockpdfu.dll_unloaded, version: 0.0.0.0, time stamp: 0x505139a4

      Exception code: 0xc0000005

      Fault offset: 0x032987c8

      Faulting process id: 0x468

      Faulting application start time: 0x01cdabb61ad04335

      Faulting application path: E:\progs\adobe_reader\Reader\AcroRd32.exe

      Faulting module path: lockpdfu.dll

      Report Id: 58c2241c-17a9-11e2-847c-90e6ba73926e