What are the details of the PSD files that will not open?
PSD must be RGB not CMYK http://forums.adobe.com/thread/1081681
What are the details of the computer?
More information needed for someone to help... click these links and provide the
Also... pretty much all Adobe editing programs (unlike a viewing program such as Acrobat Reader) need to be run by a user with an Administrative account... and some problems are fixed by taking the extra step of right clicking the program icon and selectin "Run as Administrator" from the option popup http://forums.adobe.com/thread/969395
I'd recommend simply uninstalling photoshop, then reinstalling. It would most likely fix the problem. Plus it wouldn't take very much time to complete.
Thank you for the response. i have included your requested information below. We are using RGB PSD files that have never had a problem in Premiere before, we are upgrading from 5.5 on this machine. I did a full uninstall of both Photoshop and Premiere 5.5 and installed the Production Premium Suite which includes both programs. and then began running into this issue.
I have other computers running CS6 having no problems with these files or graphics.
I have since re-installed 5.5 and everything works perfectly.
1 SSD as C: 60GB
1 Internal at 1TB
and 3-Disk RAID at 700GB
Processor: Intel Core i7 CPU email@example.comGHz
System: 64-Bit OS
This truly makes no sense, especially since computers with lower performance capabilities are able to run the programs without a hitch, and the files are exactly the same.
What version of Premiere Pro? CS6 on Windows 7
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime". PSD files, RGB, 8 Bit graphics file
- If you are getting error message(s), what is the full text of the error message(s)? importer importer recorded a generic error
- What were you doing when the problem occurred? opening a project file in premiere pro cs6
- Has this ever worked before? no
- What other software are you running? nothing
- Do you have any third-party effects or codecs installed?
- Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU). No third party hardware installed.
- Are you using Mercury Playback Engine GPU Acceleration? no
- Does the problem only happen with your final output, with previews, or both? n/a
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>1 SSD as C: 60GB
Are Windows and all programs installed on that 60Gig drive?
Is your Windows page/swap file on that drive?
Are your Adobe temp files on that drive?
It MAY be that you are running out of space on your C drive, which is giving you a misleading error message
John, thanks for the reply ---
All programs and Windows are installed on the SSD,
My disk is around 5 GB below capacity, and I have since moved my System TEMP folder to the INT data drive.
I'm not sure where the Pagefile and Adobe Temp live --- My Adobe Media Cache and Previews are running off the RAID drives.
All projects are run from the INT data drive.
Is there a way to see where my Adobe Temp files live -- and would changing the location of that make a difference?
I am still unsure why 5.5 would run perfectly with the same setup.
Drive C space http://forums.adobe.com/thread/1007934?tstart=0
Search Microsoft to find out how to redirect your Windows paging swap file
Did you ever solve this? I'm having the same problem. When importing PSD files they are offline in Premiere Pro CS6, although they work perfectly in Photoshop CS6. I've had to export images as transparent PNG's for them to be imported into Premiere Pro. But now I want a PSD with each layer as a layer in Premiere Pro, and it's cumbersome having to save each layer as a PNG in Photoshop.
I did a full uninstall of both Photoshop and Premiere 5.5 and installed the Production Premium Suite
I wonder if that's an issue. You might try removing all Adobe software, running the Clean script, then reinstalling either the stand alone or the suite, but not both.