1 Reply Latest reply on Oct 16, 2012 4:49 PM by Barbara B.

    New project gray screen with Elements 9.


      Has anyone else run into a situation where a formerly functioning Adobe Premeire Elements 9 suddenly won't open a new project on a P.C. running Windows 7?  It will open an old project and allow you to work on it, but not a new one. When you activate the "New Project" screen, either from the startup screen or directly from the file menue, a prompt comes up asking for the project name. But it's a gray screen and doesn't activate anything. I've reinstalled twice, using suggestions from a paid tech line to delete certain Elements files before reinstalling. No joy. Is it possible the entire program is corrupted? If so, am I out of warrantee and have no recourse. This would probably steer me toward buying another video editing program and avoiding Adobe products in the future.