1 Reply Latest reply on Oct 17, 2012 5:59 AM by PLMerry

    Ctrl+shift+D does not work to deauthorize ADE

    PLMerry

      Ctrl+shift+D does not work to deauthorize ADE on this Windows 7 laptop.

       

      Please help.

        • 1. Re: Ctrl+shift+D does not work to deauthorize ADE
          PLMerry Level 1

          OK so Ctrl+shift+D only works if you are NOT in a book.  To bad support had no clue about this.

           

          So I deleted the Authorization and put in the correct email and get the following error.

           

          "The vendor account you entered is not associated with the item trying to open.  Try again."

           

          I tried again and again and it will not open under my correct email address.

           

          Whay do I do now?