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Problem with intallation of flash player

New Here ,
Oct 17, 2012 Oct 17, 2012

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Hello,

I have a problem for installing Flash Player on my Windows 7 (familial edition), I use Internet Explorer.

When I open IE, on a page with an animation flash , IE wanting I intall Falsh player. I dowload the file, closing IE and rebooting it but he requesting again I install Flash Player.

So, I looked on the web I tryed to uninstall Flash player, delete the folder C:\Windows\System32\Macromed, reboot pc and install Flash player but it's the same problem.

That it is very strang, it's when I don't accept installation of flash player, the page recharge and the animation flash run correctly !!! But If I go on a new page and I back on the first, he request again the installation of Flash player. I don't understand.

Can you help me please.

Thank you very much.

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Adobe Employee ,
Oct 17, 2012 Oct 17, 2012

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Hi,

After downloading, you need to install Flash Player. I assume you have done that. Please check the following link. It has step-by-step information on how to do that:

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

Also, ensure that:

ActiveX Filtering is disabled: http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_ActiveX_Filt...

Flash Player is enabled in Internet Explorer: http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_3__Enable_Flash_Player_...

Thanks,

Sunil

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