5 Replies Latest reply: Jan 9, 2013 3:29 AM by Harryscopic RSS

    PDF Printer Driver disappeared upgrading to Acrobat XI Pro

    Arisian

      This is a disaster for me as all my invoices need to be emailed out and having just upgraded to Acrobat XI Pro I no longer have a PDF Printer which Quickbooks can find.

       

      Please help!

        • 1. Re: PDF Printer Driver disappeared upgrading to Acrobat XI Pro
          PankhriS Adobe Employee

          Hi,

           

          Something has definitely corrupted your install. We can do two things here :

          1. Try Repair so that you can start with your work

          Go to Control panel -> Add/Remove Programs -> Select Adobe Acrobat XI pro and choose 'Change'. Choose to repair in the set-up dialog that comes later. This should bring back the PDF printer. If not, try rebooting your machine once.

          2. Try to investgate the probable cause of such corruption, if you can help us with few questions we can figure out why it happened on your machine.

          a) What OS are you on.

          b) What is the architecture : 64 bit or 32 bit.

          c) Which version of Acrobat you had earlier installed on this machine. Did you un-instal previous version then installed the new version or tried to use them together.

          d) How did you install new version of Acrobat : upgrade from previous or bought a new license.

           

          Thanks in advance!

          • 2. Re: PDF Printer Driver disappeared upgrading to Acrobat XI Pro
            RodVA Community Member

            I don't have Quickbooks but the PDF Printer is there in Control Panel - Printers on my machine. It appears as a printer in Office 2013 and prints to a PDF file as expected.

             

            The following has a procedures for installing a missing PDFprinter. It is for Acrobat X but likely is the same for XI.

             

            http://blogs.adobe.com/dmcmahon/2012/06/04/acrobat-pdf-printer-missing-after-installation- on-windows-64-bit/

            • 3. Re: PDF Printer Driver disappeared upgrading to Acrobat XI Pro
              Arisian Community Member

              OK I've re-installed the program and everything is ok now..... :-)

              Just for the record

              OS= Windows 7 professional 64 Bit

              previous bersion Acrobat X installed via Creative Cloud

               

              Thankyou

              • 4. Re: PDF Printer Driver disappeared upgrading to Acrobat XI Pro
                Harryscopic Community Member

                The PDF printer is also missing in my installation of Acrobat XI Pro. I have it from the Creative Cloud subscription, no other versions, English North America language, on Windows 7 Professional 64 bits.

                 

                I have tried the installation repair from the application's help menu, the repair option in the installation change feature of the add/remove programs in the control panel, and also the modify option there. In the both latter cases, after the installer begins its activity it rolls back and stops with the following screen:Screen1.gif

                followed by an unrecoverable error during installation in an add/remove programs pop-up. After a reboot the problem persists.

                 

                I have tried producing PDF files through Distiller, but it won't output any thing, here is the log:

                 

                %%[ Error: undefined; OffendingCommand: ÐÏ à¡± á ]%%

                %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

                %%[ Warning: PostScript error. No PDF file produced. ] %%

                I have the same configuration on my 32 bit laptop and it's OK there.

                 

                What can I do?

                • 5. Re: PDF Printer Driver disappeared upgrading to Acrobat XI Pro
                  Harryscopic Community Member

                  I was able to solve this with help from a chat.

                   

                  After running the Acrobat cleaner tool (http://labs.adobe.com/downloads/acrobatcleaner.html) it turns out that there was still an entry for Acrobat in the Windows control panel. After unsinstalling it again, AAM finally showed the option to install Acrobat.

                   

                  I clicked install and the PDF printer is now available.