9 Replies Latest reply: Jul 4, 2013 1:15 PM by OtherInTheSearch RSS

    Cannot install Flash Player on Android 4.0.4 after resetting the phone

    JKan123 Community Member

      Issue: cannot install Flash Player on Android 4.0.4

      Operating system: Android 4.0.4 on Samsung Galaxy Note (model N7000)

       

      Detailed description of the issue:

      1. Background - successfully installed once

      My phone android system was upgraded from 2.3.6 to 4.0.4 about a week ago, when I visited a news website and clicked the flash video materials, it said:

       

      Flash version 10,1 or greater is required

      You have no flash plugin installed

      Download latest version from here

       

      When I clicked the word "here", I can successfully install adobe flash player. There is an "app" icon named "Flash Player Settings" created in my phone.

       

      2. Issue: failed to install again after resetting the phone

      However, my phone was reset yesterday (back to default settings), so when I visited the news website and clicked  flash video materials again, it still prompted:

       

      Flash version 10,1 or greater is required

      You have no flash plugin installed

      Download latest version from here

       

      When I clicked the word "here" again, I am directed to a webpage www.adobe.com/m/cdc/android.html. In essence, it said "This content requires Adobe® Flash® Player, which is not supported by your device..."

       

      I called Samsung maintenance centre and they said my phone could support flash player, this is also evidenced by my previous successful installation!

       

      How come I cannot install the Flash Player plugin again after resetting my phone?

       

      Could you help me?