0 Replies Latest reply on Oct 22, 2012 5:15 AM by ken_fager

    Premiere Pro 5.5 Win crashes at start w/o internet connection

    ken_fager Level 1

      Hello,

       

      I'm working with a client whose installation of Premiere Pro 5.5 on Windows 7 only crashes when they are not connected to the internet. The splash screen appears, loads all of the necessary items, and a window appears for a brief moment before disappearing. If I plug into an ethernet connection or connect to wireless, PP5.5 loads fine. The client will be working while travelling and will not have the luxury of a connection.


      I've tried reinstalling, resetting ther preferences, and installing the available updates. None of those things have worked. Any recommendations on what else I could try?

       

      Thanks!