2 Replies Latest reply on Oct 23, 2012 2:28 PM by Luanne Seymour

    PS5 not working

    Hazel Bozic

      I was using PS5 yesterday and everything seemed to be working fine, however today when I tried to open it I get a message box that says that the program is not responding and Windows will notify me if a solution becomes available. I don't find that very reassuring.

      Is there any known issues with Win7 at the pressent time.

        • 1. Re: PS5 not working
          c.pfaffenbichler Level 9


          Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)?

          • 2. Re: PS5 not working
            Luanne Seymour Adobe Employee

            Hi. This forum is for beginners trying to learn the basics of Photoshop.  I'm moving your question to the Photoshop General Discussion forum for specialized attention to your situation.