5 Replies Latest reply on Oct 23, 2012 9:02 AM by Zjuka

    After effects CS6 crashes on start up

    Zjuka Level 1

      Hello,

       

      I have a weird situation with non-responcive After Effects starting this morning. Everything was working fine yesterday andn i didn't make any changes to the operating system or After Effect since yesterday evening.

       

      -----Crash details:

      Problem signature:

        Problem Event Name:          BEX64

        Application Name:          AfterFX.exe

        Application Version:          11.0.2.12

        Application Timestamp:          505998cf

        Fault Module Name:          WinTab32.dll_unloaded

        Fault Module Version:          0.0.0.0

        Fault Module Timestamp:          4fc53b06

        Exception Offset:          000007fee302d29e

        Exception Code:          c0000005

        Exception Data:          0000000000000008

        OS Version:          6.1.7601.2.1.0.256.1

        Locale ID:          1033

        Additional Information 1:          1e37

        Additional Information 2:          1e373e69fff075aed81f57003e66ce10

        Additional Information 3:          14bf

        Additional Information 4:          14bf1e106699affd369697c101d16c35

       

      ---System details:

      Windows 7 Ultimate, 64bit, version 6.1 (build 7601: SP 1) - with all latest updates

      CPU:  Intel i7, 920@2.67GHz, not overclocked.

      GPU: Nvidia Quadro 4000, not overclocked

      RAM: OCZ Reaper tripple channel - 12Gb

       

      ---Application details:

      After Effects CS6, part of the Creative cloud. Version 11.0.2.12. All latest updates installed.

      **Also experienceing issues with Photoshop (crashes on opening), Prelude (crashes on opening) and Prmiere Pro (linked with AE sequences don't load).

      Bridge, Illustrator, SpeedGrade and Audition work fine.

       

       

      anyone else experienced this issue and knows how to deal with it?

       

      thank you,

      -Katya