My laptop is plugged into a docking station that has two
monitors attached. I can open and edit Captivate files, but when I
try to record using either monitor, Captivate minimizes and appears
in the tray, but never presents a recording window. When I click
the Captivate 3 on the task bar, a message appears advising my
recording is ending. When I look at the captured file, it's just
black, as though it's recording the inactive on-board laptop screen
or a phantom, third LCD.
There's no problem with other tested applications, including
recording apps such as Camtasia 5, but of course I need to finish a
project in Captivate.
I've used all hardware before, the only thing that's new is
the two-monitor configuration, which I'm disabling for now.
Renaming the captivate_v30.dat and opening Captivate fixed
the problem...until I decided to swap the roles of the primary and
secondary monitors. Renaming it a second time fixed it for the
current monitor setup.