A few months ago, I purchased the full retail version of CS6 (Design Standard) for Windows. I installed it on a new clean computer running Windows 7 and activated and registered it. The installation, activation and registration process went smoothly, and initially everything seemed OK.
A little over a month ago, the nightmare started. Since then, each time I try to run any of the CS6 components, I get a message telling me it "thinks" I have the trial version installed (even though I actually installed and activated the full version) and asks me if I want to "start the trial" or "license this software." If I choose "license" it asks for my serial number (which has already been entered numerous times) and it then seems to be OK -- for a while. However, within a short period of time, the problem is back, and the cycle starts again.
I have tried on numerous occasions (and spent countless dozens of hours) attempting to resolve this through Adobe support, both via telephone and via "chat." Each time, I wind up telling the same story to several different people, re-explaining it until they apparently understand it, and then getting transferred around to several people until I finally get to somebody who, supposedly, can help. Then, that individual walks me through the same things that have already been tried several times before. Finally, I am assured that the problem has been fixed, and am also assured that they will keep the case open. Each time, the problem has not been fixed, and I find that the case has been closed (so that the only way I can try to communicate is by starting all over, wasting more hours trying to get through, and ultimately again getting to somebody who has no idea what to do other than to tell me to do the same things that have already proven themselves (several times) not to work).
The result of all this is that I have a $1200 piece of software which is totally useless.
Perhaps somebody from Adobe can help me with how to take this to the next level so that it gets to somebody with the knowledge to figure out how to fix the problem. If anybody other than from Adobe has dealt with a similar problem, any suggestions would be appreciated.
Robert Rothman (a very dissatisfied customer)
Edit: To be clear, this was not purchased via download; I installed from physical disks.