2 Replies Latest reply on Oct 25, 2012 10:39 AM by mentlity

    Cannot install EA 1.0

    mentlity Level 1

      I keep getting the same error over and over again, I used to have an old preview of Edge, made sure I deleted and trashed. I first did not see the new preview dmg on my desktop, I deleted and restarted tried to D Load again and got the same error, deleted the dmg again re started and tried to re download a second time, same result.

       

      Did it 3 times and I still get this error.

       

      Plz help as I have a project to do.

       

      Exit Code: 7

      Please see specific errors and warnings below for troubleshooting. For example,  WARNING: DW020 ...

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 0 error(s), 3 warning(s)

       

      WARNING: DW020: {E705A411-1622-40E3-902F-3109F34CCE60} Adobe Edge Animate 1.0.0.0 conflicts with: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0

      Please uninstall these products, restart your computer and then run this installer again.

      WARNING: DW020: NOTE: Cannot set action to the payload {E705A411-1622-40E3-902F-3109F34CCE60} Adobe Edge Animate 1.0.0.0 as conflicting payload is installed.

      WARNING: DW020: {E705A411-1622-40E3-902F-3109F34CCE60} Adobe Edge Animate 1.0.0.0 conflicts with: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0

      Please uninstall these products, restart your computer and then run this installer again.

      -------------------------------------------------------------------------------------

        • 1. Re: Cannot install EA 1.0
          mentlity Level 1

          I just realized something, I tried to re install again and got the same error. So this time I opened the temp icon Edge from the desktop and I see assets 1 and 2.

           

          Inside the assets one folder is the actual Edge app. I double clicked and Edge opened on my desktop, is this install good?

           

          if so do I drag the app icon to my apps folder and delete the rest?

           

          i dont thinks so , can someone help me here?

           

          R

          • 2. Re: Cannot install EA 1.0
            mentlity Level 1

            Got it, I never looked for the uninstall inside the dmg, found it, uninstalled.

             

            problem solved.

             

            R