6 Replies Latest reply: Oct 25, 2012 11:24 AM by Jeff Bellune

Win7 - CS6 inability to export H.264 /DNxHD - Update

lasvideo Oct 25, 2012 10:29 AM

Well, the problem is back. I spent 3 hours in a Connect session with Eric at ADK troubleshooting every possible angle to figure out why the Media Core dies as soon as the file tries to write to disk (both empty internals and 16TB raid).

Even went so far as to use HP restore to wipe the disk, reinstall Win 7, CS6 and QT for windows. Tested it before any 3rd party software was added (plugins or hardware). Same problem.

Im now 4 hours into running Memtest to see if bad memory is an issue.So far no errors.

1. Re: Win7 - CS6 inability to export H.264 /DNxHD - Update

Kevin Monahan Oct 25, 2012 10:45 AM (in response to lasvideo)

Sorry you're having trouble. Have you filed a bug report yet? http://www.adobe.com/go/wish
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2. Re: Win7 - CS6 inability to export H.264 /DNxHD - Update

lasvideo Oct 25, 2012 11:00 AM (in response to Kevin Monahan)

Hi Kevin. From all indications this is not related to Adobe software.

MPEG Streamclip also exhibits the same issue. Its seems more systemic and an issue of HP and / or Win 7 from what experts tell me in this phase of the troubleshooting process.
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3. Re: Win7 - CS6 inability to export H.264 /DNxHD - Update

MichaelKazlow Oct 25, 2012 11:09 AM (in response to lasvideo)

Moved to Hardware Forum
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4. Re: Win7 - CS6 inability to export H.264 /DNxHD - Update

Kevin Monahan Oct 25, 2012 11:17 AM (in response to lasvideo)

Thanks for letting us know. Keep hammerin'!
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5. Re: Win7 - CS6 inability to export H.264 /DNxHD - Update

John T Smith Oct 25, 2012 11:20 AM (in response to lasvideo)

>use HP restore

Does that put the hard drive back to "factory default" condition?

If yes, you MAY have "something" from HP that is causing your problem

I have NO idea if this applies to your computer... but may be worth reading
HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
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6. Re: Win7 - CS6 inability to export H.264 /DNxHD - Update

Jeff Bellune Oct 25, 2012 11:24 AM (in response to lasvideo)

Please don't double--post. Duplicate topic deleted.

Jeff
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