1 Reply Latest reply on Oct 25, 2012 1:24 PM by the_wine_snob

    Elements 11 keeps crashing


      program freezes up "Adobe Elements has stopped working" message received.

      equipment:  windows 7 professional, 64 bit, 4GB ram, icore5 processor


        here is the error description:


      Problem signature:

        Problem Event Name:    BEX64

        Application Name:    Adobe Premiere Elements.exe

        Application Version:

        Application Timestamp:    5041d43d

        Fault Module Name:    StackHash_e620

        Fault Module Version:

        Fault Module Timestamp:    00000000

        Exception Offset:    0000000319930522

        Exception Code:    c0000005

        Exception Data:    0000000000000008

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    e620

        Additional Information 2:    e620377c7ba8d11a7499d2575df2af5d

        Additional Information 3:    cd9d

        Additional Information 4:    cd9d5113ba535cc8fb336678de214b86


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