10 Replies Latest reply on Oct 30, 2012 10:23 PM by sudarshan.t

    CS6 Crashing

    mfotography

      My photoshop subscription crashes all the time.  Mainly when working with layers and mulitple files.  I shouldn't have to save a file after every step of editing, but I do.  Is anyone else having this issue?

        • 1. Re: CS6 Crashing
          sudarshan.t Level 6

          Can you please be more specific/ detailed?

           

          When you say 'Photoshop subscription', are you on 'Creative Cloud' membership?

           

          Do you see a crash report with any error messages/ error codes?

          • 2. Re: CS6 Crashing
            mfotography Level 1

            Yes.  I have Photoshop CS6 that I pay for monthly.  I don't see reports or error messages.  I tried to make a contact sheet with fairly small images yesterday and it crashed before I could see the final contact sheet.  Also, I was working on an image with text and multiple images and it crashed when I added my second image to the canvas.  I only really have success working with Photoshop when using Bridge and camera raw.  And, I can batch a group of images with actions and i don't have problems. Is there anyone I can talk to about reinstalling?

            • 3. Re: CS6 Crashing
              sudarshan.t Level 6

              When Photoshop crashes, you don't get any crash report/ error message, whatsoever?

               

              Can you go to Help > System Info and post that data here for us to review?

              • 4. Re: CS6 Crashing
                mfotography Level 1

                I will send them to you.  It won't be for a few hours till I get back to my home computer.  Thanks for your help and look out for my next post.

                • 5. Re: CS6 Crashing
                  mfotography Level 1

                  Below is my system info.  Looking forward to your response.  _Molly

                   

                  Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                  x32

                  Operating System: Windows Vista 32-bit

                  Version: 6.0 Service Pack 2

                  System architecture: AMD CPU Family:15, Model:8, Stepping:2 with MMX, SSE

                  Integer, SSE FP, SSE2, SSE3

                  Physical processor count: 2

                  Processor speed: 1994 MHz

                  Built-in memory: 2941 MB

                  Free memory: 1081 MB

                  Memory available to Photoshop: 1675 MB

                  Memory used by Photoshop: 60 %

                  Image tile size: 132K

                  Image cache levels: 4

                  Photoshop crashed on 10/25/2012 at 6:52:00 PM

                  (GetImageViewResourceSharingGLContext)

                  The GPU Sniffer crashed on 10/29/2012 at 8:50:07 PM

                  Display: 1

                  Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1600

                  No video card detected

                  Serial number: 91190194212258871924

                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

                  Temporary file path: C:\Users\tomolly\AppData\Local\Temp\

                  Photoshop scratch has async I/O enabled

                  Scratch volume(s):

                    C:\, 184.8G, 36.2G free

                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop

                  CS6\Required\

                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop

                  CS6\Plug-ins\

                  Additional Plug-ins folder: not set

                   

                  Installed components:

                     A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112

                     ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                     adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                     AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0

                     AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

                     AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                     AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654

                     AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                     AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661

                  66.145661

                     AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661

                  66.145661

                     adobe_caps.dll   Adobe CAPS   6,0,29,0

                     AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                     ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56

                     aif_core.dll   AIF   3.0   62.490293

                     aif_ocl.dll   AIF   3.0   62.490293

                     aif_ogl.dll   AIF   3.0   62.490293

                     amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16

                  2012 18:00:00)   1.000000

                     ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                     AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830

                  66.26830

                     AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                     Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                     BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                     boost_date_time.dll   DVA Product   6.0.0

                     boost_signals.dll   DVA Product   6.0.0

                     boost_system.dll   DVA Product   6.0.0

                     boost_threads.dll   DVA Product   6.0.0

                     cg.dll   NVIDIA Cg Runtime   3.0.00007

                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007

                     CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                     CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                     data_flow.dll   AIF   3.0   62.490293

                     dvaaudiodevice.dll   DVA Product   6.0.0

                     dvacore.dll   DVA Product   6.0.0

                     dvamarshal.dll   DVA Product   6.0.0

                     dvamediatypes.dll   DVA Product   6.0.0

                     dvaplayer.dll   DVA Product   6.0.0

                     dvatransport.dll   DVA Product   6.0.0

                     dvaunittesting.dll   DVA Product   6.0.0

                     dynamiclink.dll   DVA Product   6.0.0

                     ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082

                  66.490082

                     FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433

                  66.145433

                     filter_graph.dll   AIF   3.0   62.490293

                     hydra_filters.dll   AIF   3.0   62.490293

                     icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22

                     Build gtlib_3.0.16615

                     icudt40.dll   International Components for Unicode 2011/11/15-16:30:22

                  Build gtlib_3.0.16615

                     image_compiler.dll   AIF   3.0   62.490293

                     image_flow.dll   AIF   3.0   62.490293

                     image_runtime.dll   AIF   3.0   62.490293

                     JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                     libeay32.dll   The OpenSSL Toolkit   0.9.8g

                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r)

                  Fortran Compiler   10.0

                     LogSession.dll   LogSession   2.1.2.1640

                     mediacoreif.dll   DVA Product   6.0.0

                     MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                     msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                     msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                     msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                     msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0

                     msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                     msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                     msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                     msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4

                     msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                     msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                     pdfsettings.dll   Adobe PDFSettings   1.04

                     Photoshop.dll   Adobe Photoshop CS6   CS6

                     Plugin.dll   Adobe Photoshop CS6   CS6

                     PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383

                   

                     PSArt.dll   Adobe Photoshop CS6   CS6

                     PSViews.dll   Adobe Photoshop CS6   CS6

                     SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                     ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082

                  66.490082

                     shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System

                  5.50.4027.300

                     ssleay32.dll   The OpenSSL Toolkit   0.9.8g

                     tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010,

                  0406

                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0,

                  2010, 0406

                     TfFontMgr.dll   FontMgr   9.3.0.113

                     TfKernel.dll   Kernel   9.3.0.113

                     TFKGEOM.dll   Kernel Geom   9.3.0.113

                     TFUGEOM.dll   Adobe, UGeom©   9.3.0.113

                     updaternotifications.dll   Adobe Updater Notifications Library

                  6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                     WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build

                  0.17112   0.17112

                     wu3d.dll   U3D Writer   9.3.0.113

                   

                   

                  Required plug-ins:

                   

                     Accented Edges 13.0

                     Adaptive Wide Angle 13.0

                     ADM 3.11x01

                     Angled Strokes 13.0

                     Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Bas Relief 13.0

                     BMP 13.0

                     Camera Raw 7.0

                     Chalk & Charcoal 13.0

                     Charcoal 13.0

                     Chrome 13.0

                     Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Color Halftone 13.0

                     Colored Pencil 13.0

                     CompuServe GIF 13.0

                     Conté Crayon 13.0

                     Craquelure 13.0

                     Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519

                  2012/08/08:21:00:00)

                     Crop and Straighten Photos Filter 13.0

                     Crosshatch 13.0

                     Crystallize 13.0

                     Cutout 13.0

                     Dark Strokes 13.0

                     De-Interlace 13.0

                     Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Diffuse Glow 13.0

                     Displace 13.0

                     Dry Brush 13.0

                     Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Embed Watermark 4.0

                     Extrude 13.0

                     FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Fibers 13.0

                     Film Grain 13.0

                     Filter Gallery 13.0

                     Fresco 13.0

                     Glass 13.0

                     Glowing Edges 13.0

                     Grain 13.0

                     Graphic Pen 13.0

                     Halftone Pattern 13.0

                     HDRMergeUI 13.0

                     IFF Format 13.0

                     Ink Outlines 13.0

                     JPEG 2000 13.0

                     Lens Blur 13.0

                     Lens Correction 13.0

                     Lens Flare 13.0

                     Liquify 13.0

                     Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Mezzotint 13.0

                     MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Mosaic Tiles 13.0

                     Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Neon Glow 13.0

                     Note Paper 13.0

                     NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Ocean Ripple 13.0

                     Oil Paint 13.0

                     OpenEXR 13.0

                     Paint Daubs 13.0

                     Palette Knife 13.0

                     Patchwork 13.0

                     Paths to Illustrator 13.0

                     PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Photocopy 13.0

                     Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Pinch 13.0

                     Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Plaster 13.0

                     Plastic Wrap 13.0

                     PNG 13.0

                     Pointillize 13.0

                     Polar Coordinates 13.0

                     Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Poster Edges 13.0

                     Radial Blur 13.0

                     Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Read Watermark 4.0

                     Reticulation 13.0

                     Ripple 13.0

                     Rough Pastels 13.0

                     Save for Web 13.0

                     ScriptingSupport 13.0.1

                     Shear 13.0

                     Smart Blur 13.0

                     Smudge Stick 13.0

                     Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Spatter 13.0

                     Spherize 13.0

                     Sponge 13.0

                     Sprayed Strokes 13.0

                     Stained Glass 13.0

                     Stamp 13.0

                     Sumi-e 13.0

                     Targa 13.0

                     Texturizer 13.0

                     Tiles 13.0

                     Torn Edges 13.0

                     Twirl 13.0

                     Underpainting 13.0

                     Vanishing Point 13.0

                     Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Water Paper 13.0

                     Watercolor 13.0

                     Wave 13.0

                     WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     Wind 13.0

                     Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                     ZigZag 13.0

                   

                  Optional and third party plug-ins: NONE

                   

                  Plug-ins that failed to load: NONE

                  Flash:

                     Mini Bridge

                     Kuler

                  Installed TWAIN devices: NONE

                   

                  On Fri, Oct 26, 2012 at 10:43 AM, Sudarshan Thiagarajan <

                  • 6. Re: CS6 Crashing
                    sudarshan.t Level 6

                    Photoshop crashed on 10/25/2012 at 6:52:00 PM

                    (GetImageViewResourceSharingGLContext)

                    The GPU Sniffer crashed on 10/29/2012 at 8:50:07 PM

                    Display: 1

                    Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1600

                    No video card detected

                    What machine are you on? Sony/ Dell/ HP?

                     

                    Photoshop is unable to detect a video card in your installation and this may be caused due to a buggy/ malfunctioning video driver.

                     

                    Can you update your video card driver by directly going to the manufacturers website? This is one possible fix.

                     

                    If this doesn't work, go to Edit > Preferences > Performance, take a screenshot of what you see there and post it here please.

                    • 7. Re: CS6 Crashing
                      Luanne Seymour Adobe Employee

                      Hi. You’ve posted your question in a forum that is for beginners trying to learn the basics of Photoshop.  I'm moving your question to the Photoshop General Discussion forum for specialized attention to your situation.

                      • 8. Re: CS6 Crashing
                        mfotography Level 1

                        thank you.  I'm not a beginner.  I will follow the steps on your last post

                        after work.

                         

                        On Tue, Oct 30, 2012 at 10:38 AM, Luanne Seymour

                        • 9. Re: CS6 Crashing
                          mfotography Level 1

                          On Mon, Oct 29, 2012 at 9:29 PM, Sudarshan Thiagarajan <

                          • 10. Re: CS6 Crashing
                            sudarshan.t Level 6

                            ?? I don't see any message/ photo. If you're attaching images via e-mail responses, they never make it to the forum. Please login to the forum and post your reply.